Gap EU Support Center

Find Gap EU helps, faqs and knowledge base quickly

Can I Change Or Cancel My Order?

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Contact the seller immediately after placing your order, and they will do everything they can to accommodate your request.
Their automated processes fill orders extremely quickly, so the time window for changes or cancellations is very short.

NOTE: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.

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Can I Track the Shipment Of My Order?

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Whether you choose standard delivery or overnight, you can follow your order's progress online.

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What's the Status Of My Order?

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As soon as you place your order, you can see where it is on its way to your door.

Your order may take the full shipping timeframe to arrive to you. If your order shows "in-process" that means the seller is getting your order ready to go! They will adjust the shipping method of your order to make sure that it's delivered to you by the promised date. As soon as your order ships, they will send you an email with the tracking information.

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How Do I Return Or Exchange an Item I Bought Online?

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Perhaps it's a little too big or the style just isn't you—the seller will send you a new size, color, or style, or issue you a quick refund. Returns and exchanges are free when you use their prepaid return shipping label or when you return in store. You have up to 45 days to return items purchased at Gap, Old Navy and Banana Republic. Items purchased from Athleta may be returned at any time.

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Also, you can visit Gap EU Official Website to get more helps, faqs and knowledge base.

About Gap EU

Since 1969, Gap, an iconic retail brand, offers inventive American style. Clean, classic clothing and accessories help customers express their individual sense of style. What began as one brand has grown to include Gap, GapKids, babyGap and GapMaternity.

Over the last 48 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.