Geox Shoes Support Center

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What is Your Return Policy?

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GEOX stands by its product. If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original, unworn condition to be accepted for returns/exchange (unless defective). Beyond 30 days, the  products are guaranteed against defects and workmanship.

Straight returns are charged a fee of $5.95 if the UPS Pre-Paid Return Sticker provided is used. The cost of shipping an item back to shopgeox.com is always the responsibility of the customer (note: exceptions to this policy are made for defective items). No shipping charges will be applied to exchange orders.

They will process your return/exchange 2-3 business days after it is received at their warehouse. Please allow 3-5 business days for the refund credit to appear on your credit card/bank account.

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I Have Worn the Shoes, But They are Uncomfortable. Can I Still Return Them?

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Shoes must be in original, unworn condition to be accepted for returns/exchanges (unless defective). Please make an informed decision on the correct size to order by using our size conversion chart before ordering.

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Does Geox Repair Or Resole Shoes?

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If your shoes need to be refurbished you may take them to a local shoe repair shop.

Please make sure that the breathable part of the sole is not tampered with. In this case, GEOX cannot guarantee that the patented system will function properly.

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What Makes Geox Bubber Outsoles Different From the Traditional Outsoles?

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The traditional rubber outsole causes condensation on the sole of the foot, creating a plastic-bag effect around it. Perspiration lingers in traditional shoes; this can lead to undesirable foot odor and other related problems. GEOX rubber outsoles contain a special microporous membrane that is both breathable and waterproof: it absorbs and expels sweat without letting water in. Feet are kept dry and at the right temperature.

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Also, you can visit Geox Shoes Official Website to get more helps, faqs and knowledge base.

About Geox Shoes

Shopgeox.com carries a wide variety of women's, men’s, and kids’ footwear including sandals, dress shoes, casuals, boots and more. With Free Ground Shipping, free exchanges, and competitive prices.