Ghirardelli Support Center

If for any reason you are not completely satisfied with your order, simply contact customer service within 30 days of receiving your product for instructions on how to return your order for a refund or have new product shipped to you. Ghirardelli's Customer Service Agents will be glad to assist you.

During checkout, you may request an arrive-by date — a date by which you'd like your order to be delivered. Please note that requesting an arrive-by date does not guarantee that your order will arrive on the specific date you request. Circumstances beyond our control make it impossible to guarantee delivery dates. But be assured that we will make every effort to fulfill your arrive-by date request.

An arrive-by date may be requested up to 90 days from the date you order.

Second Day and Next Day delivery are available to addresses in Hawaii. Shipments to Hawaii will incur an additional $35.00 surcharge per ship-to address. We apologize, but shipments to Puerto Rico and the U.S. Virgin Islands are currently unavailable. See"Warm weather Shipping Rules" for warm weather months.

FedEx will deliver your order. Deliveries may be sent to addresses only if they are within the 48 contiguous states. Shipping options include Standard Shipping (usually 1-9 business days), Second Day and Next Day. Regretfully, Ghirardelli cannot ship to P.O. boxes. Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. Ghirardelli is not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered.

When shipping to a hotel or hospital, please verify discharge/checkout times and make necessary arrangements with the delivery location to ensure delivery to recipient's room. Ghirardelli is not responsible for packages misdirect after delivery.

Second Day and Next Day delivery are available to addresses in Hawaii. Shipments to Hawaii will incur an additional $35.00 surcharge per ship-to address. But shipments to Puerto Rico and the U.S. Virgin Islands are currently unavailable. See"Warm weather Shipping Rules" for warm weather months.

Deliveries to remote areas require additional delivery time.

Send requests to donationrequest@ghirardelli.lindt.com and be sure to include:

• Date of event
• Approximate number of attendees/participants
• Preferred product and use (raffle, table favors, goody bags, etc..

Please allow three to six weeks for processing. The submitting person or organization will be notified if approved for an in-kind donation.

Second Day and Next Day delivery are available to addresses in Hawaii. Shipments to Hawaii will incur an additional $35.00 surcharge per ship-to address. But shipments to Puerto Rico and the U.S. Virgin Islands are currently unavailable. See"Warm weather Shipping Rules" for warm weather months.

Deliveries to remote areas require additional delivery time.

During checkout, you will see available delivery options for every ship to address you specify, and an estimate of when that shipment will arrive. Choose the option that's best for you, and we'll get your order packed and on its way.

• STANDARD SHIPPING (1-9 business days)
  Orders are shipped Monday through Friday. Due to the perishable nature of our chocolate, we ship only 2-Day during the months of April - September. Standard Shipping orders typically arrive in 1-9 business days. See "Warm Weather Shipping Rules" for warm weather packaging.
• 2-DAY SHIPPING
  Orders are shipped Monday through Friday if order is placed before 11:59PM EST. Orders placed after 11:59PM EST will be processed on the next applicable business day (not including weekends). Saturday deliveries are available to residential addresses at extra charge. Business addresses are delivered Monday through Friday. See "Warm Weather Shipping Rules" for warm weather months.
• OVERNIGHT SHIPPING
  Orders are shipped Monday through Friday. No Saturday or Sunday deliveries are available. See "Warm Weather Shipping Rules" for warm weather months.

FedEx will deliver your order. Deliveries may be sent to addresses only if they are within the 48 contiguous states. Shipping options include Standard Shipping (usually 1-9 business days), Second Day and Next Day. Regretfully, Ghirardelli cannot ship to P.O. boxes. Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. We are not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered.

When shipping to a hotel or hospital, please verify discharge/checkout times and make necessary arrangements with the delivery location to ensure delivery to recipient's room. Ghirardelli is not responsible for packages misdirect after delivery.