GIROTTI Support Center

The cost of return and/or replacement of defective products will be entirely charged on GIROTTI.

For replacement of an unfitting product one-time shipping cost will be charged on GIROTTI.

To track the progress of your order for replacement or return from your user profile – go to the section My Returned Products. Moreover, upon every change in the progress of your order, you will be promptly notified by e-mail.

Currently GIROTTI accept Master Card, Visa and American Express, as well as Carte Bleue for France and CartaSi for Italy.

The whole process of making your shoes by hand and deliver them to a specified destination address takes up to 2 weeks (14 days).

Shipment is free for the customer worldwide.

Shipment is processed by courier service (UPS) to the destination address specified by the customer.

Shipment is processed by courier service (UPS) to the destination address specified by the customer.

GIROTTI makes deliveries to all the countries of the ЕU.

Yes, you have the opportunity to cancel your order before it has been proceeded to the production stage. After it enters the production stage though, it can no longer be cancelled.

Contact GIROTTI as soon as possible and we will check the status of your order and whether it can be cancelled. You can do that by yourself by logging into your user profile, then go to My Orders and choose the Cancel Order option.

Expect to receive the confirmation for your cancellation by e-mail. If you do not receive such confirmation within a couple of hours, please, contact us immediately.

The soles can be made of all types of materials that are preferably used in the shoe-making industry, such as thermoplastic polyurethane (TPU), polyurethane, ethylene-vinyl acetate (EVA), and rubber.

The soles of GIROTTI shoes are also of Italian origin and we rely on one of the most favored factories by shoemakers in Italy.

You can browse through the available options and select the materials you like by opening the selected model in the 3D configurator.

For making the upper of your shoes, we rely on calfskin leather of highest grade. GIROTTI also offers a wide variety of top grade genuine leather, suede, nubuck and lacquers of different colors and treatment methods to choose from.

For the lining (the inner part of shoes) you can choose from soft genuine leather, genuine fur, warm polar fleece or synthetic furred fabric, depending on the shoe type and season of use.

The time to make and deliver the shoes you have ordered takes up to 2 weeks.

The hand-making of customized shoes is a complex and time-consuming process, which is why customers usually make associations with months of waiting. As a direct manufacturer with many years of experience, GIROTTI can take the credit of being capable to offer the shortest leadtime possible in that industry!
 

All GIROTTI shoes are handmade by specially selected genuine materials of highest quality. Each stage of the production process is subject to strict quality control to guarantee the impeccable looks, strength and comfort of your top class new GIROTTI shoes!