GO City Card Support Center

If your passes have not been activated, please call the customer service team at 800-887-9103 for assistance.

Please call the customer service team at 800-887-9103 for assistance with your order.

The Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact Customer Care Team via phone: 800-887-9103 or email: customerservice@smartdestinations.com and have your order number ready.

No. Once someone activates a pass (by using it at an attraction) it can only be used by that individual. Passes cannot be re-sold or used by more than one person.

Unfortunately, Go City Card is unable to provide extra discounts.

In most cities, child Passes are for children ages 3-12 (a Child Pass in Washington DC is for children ages 7-12).

If you have a child under the age of 3 (with some exceptions, especially if an attraction is geared towards children).    

Instantly! Choose between 2 options:

• Use your pass right on your phone with the free Go City Card app.
• Print your pass and guidebook at home.

Link and easy-to-follow instructions for both options will be in your confirmation email.

You have one year from the date of purchase to begin using your pass. After one year, it will expire. if you don't use your pass within 30 days of purchase, you can call customer service for a refund at 800-887-9103.

There are several types of multi-attraction pass, and each is valid for a different time period:

Build Your Own Pass and Package Deals: 30 days.

All-Inclusive Pass: The number of days you bought the pass for. Go To City Card Offers a variety of durations, from 1 to 7 days in most cities.

Explorer Pass: 30 days.

For all types of pass, visiting your first attraction activates your pass, and you have 1 year from the purchase date to activate your pass.

Your pass will be automatically activated when you visit your first attraction.