GO City Card Support Center

Find GO City Card helps, faqs and knowledge base quickly

Can I Make Changes On My Order?

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If your passes have not been activated, please call the customer service team at 800-887-9103 for assistance.

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My Country is Not Listed, Can I Still Place an Order?

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Please call the customer service team at 800-887-9103 for assistance with your order.

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What is the Refund Policy Of Go City Card?

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The Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact Customer Care Team via phone: 800-887-9103 or email: [email protected] and have your order number ready.

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Can Other People Use My Pass?

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No. Once someone activates a pass (by using it at an attraction) it can only be used by that individual. Passes cannot be re-sold or used by more than one person.

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Does Go City Card Offers Discounts for Seniors, Military, Or Students?

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Unfortunately, Go City Card is unable to provide extra discounts.

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What is the Ae Range for a Child Pass? What Should I Do If My Child is Under the Age Minimum?

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In most cities, child Passes are for children ages 3-12 (a Child Pass in Washington DC is for children ages 7-12).

If you have a child under the age of 3 (with some exceptions, especially if an attraction is geared towards children).    

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How Will I Get My Pass?

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Instantly! Choose between 2 options:

  • Use your pass right on your phone with the free Go City Card app.
  • Print your pass and guidebook at home.

Link and easy-to-follow instructions for both options will be in your confirmation email.

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When Does My Pass Expire?

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You have one year from the date of purchase to begin using your pass. After one year, it will expire. if you don't use your pass within 30 days of purchase, you can call customer service for a refund at 800-887-9103.

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How Long is My Pass Good For?

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There are several types of multi-attraction pass, and each is valid for a different time period:

Build Your Own Pass and Package Deals: 30 days.

All-Inclusive Pass: The number of days you bought the pass for. Go To City Card Offers a variety of durations, from 1 to 7 days in most cities.

Explorer Pass: 30 days.

For all types of pass, visiting your first attraction activates your pass, and you have 1 year from the purchase date to activate your pass.

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How Do I "activate" My Pass?

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Your pass will be automatically activated when you visit your first attraction.

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Also, you can visit GO City Card Official Website to get more helps, faqs and knowledge base.

About GO City Card

Leisure Pass Group is the world's largest attraction pass company in the world facilitating the sightseeing experience between tourists and attractions.

The Leisure Pass Group is owned by Exponent Private Equity which acquired three companies: Boston-based Smart Destinations (parent company of Go City Card), UK-based Leisure Pass Group, and The New York Pass.

The company packages admission to a large number of attractions together to provide pass holders cost savings when compared to gate prices, time-saving conveniences like fast-track entry and free guidebooks, and more. Leisure Pass Group's sightseeing passes maximize the fun, savings, and convenience of sightseeing with flexible purchase option for every type of traveler.