Gobi Heat Support Center

Find Gobi Heat helps, faqs and knowledge base quickly

What If I Lose My Instructions?

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You can always download a pdf of your owner’s manual from www.gobiheat.com/pages/instructions Also, feel free to email customer service at [email protected] and they will be happy to send them to you.

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Are Your Prices In American Or Canadian Dollars?

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The prices are in American dollars. Gobi Heat is based in Utah and ship out of Utah. 

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Does Gobi Heat Ship to Canada?

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Yes, Gobi Heat ships to Canada for a $30 flat rate fee. The transit time is typically 6-10 days. 

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If I'm In Canada, Do I Have to Pay Taxes and Duties?

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Taxes are calculated at checkout, however duties are not. Purchaser is responsible for any duties associated with their order. 

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Why is the Return Policy 30 Days After Receiving My Order?

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Sales of heated jackets is a seasonal business and our returns policy is written to account for this. Gobi Heat sincerely wants customers to has a satisfying experience and love their Gobi Heat product. In the event that you decide to return your jacket or gloves, Gobi Heat require that your item(s) be dropped off as the post office or shipping carrier within 30 days of receiving the item(s). This is so Gobi Heat has a reasonable opportunity to resell the item before the season ends.

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How Can I Track My Gobi Heat Order?

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Orders typically ship in 1-2 business days. When your shipping label is created, you will be emailed the tracking number. You can use this tracking number to track when your packaged is scheduled for delivery.

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How Do I Wash My Jacket?

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Great news, your jacket is washer and dryer safe. Simply remove the battery, tuck the connector back into the battery pockets and wash as you would any other high quality item of outerwear. 

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How Long Does the Jacket Stay Warm?

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The jacket has three temperature modes, low; medium and high. Depending on which mode you use, the jacket will stay warm up to 10 hours.

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Also, you can visit Gobi Heat Official Website to get more helps, faqs and knowledge base.

About Gobi Heat

Battery Heated Jackets, Hoodies, Gloves and Pants. 

The heated apparel industry is booming. Especially during the months of September through April. Very little competition and very high potential for profit. Higher priced products increases your commission in an industry that has grown consistently year upon year. Gobi Heat offers 23 different products which all sell extremely well. 

Our efforts in offline and online advertising are constantly growing our brand name and setting you up for success. We are a leader in heated apparel and think you will make an amazing partner to help us grow our brand and let us both experience success off of our amazing line of products. 

From heated jackets and hoodies to heated socks and pants. Let's partner together and bring the best battery heated apparel to the world.