Gofynd Support Center

Find Gofynd helps, faqs and knowledge base quickly

How Do I Redeem My Gofynd Coupons?

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Coupons can be redeemed during checkout in the ‘Avail Offers & Coupons’ section in the bag.

You can also select coupons in the product details page if there are any product specific offers running.  

If you have a special one time use coupon, you can apply them during checkout in the ‘Avail Offers & Coupons’ section in the bag.

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Can I Reuse a Coupon If My Gofynd Order Was Cancelled?

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If the coupon is a multi use coupon, it can be reused. However single use coupons cannot be reused in case your order is cancelled.

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I Just Cancelled My Order. When Will I Receive My Refund?

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Once you cancel an order, your refund will be processed in 7 - 12 working days depending on the payment mode you chose. 

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Can I Edit the Size Of a Product In My Order?

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Unfortunately this is not possible as the order processing happens as soon as you place an order. However you can cancel the order as long as it has not been picked up by delivery executive and place a new order with the correct size.

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What is Fynd’s Cancellation Policy?

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You can cancel your order as long as the order has not been picked up from the store by delivery executive. Gofynd doesn’t charge any cancellation fee.

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Can I Get My Gofynd Order Faster?

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Unfortunately, the delivery dates mentioned in the app/website are the fastest Gofynd can deliver a particular order.

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Why is There a Delay In Delivery?

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Although Gofynd strive for 100% on time delivery, delays happen sometimes due to unforeseen circumstances at delivery team’s end. If you haven’t received any communication from Gofynd regarding a late order for more than 48 hours, feel free to raise a ticket through the app/website or mail Gofynd at [email protected]

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My Expected Delivery Date is Past. Where is My Product?

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You can check the status of your order in the My Orders section. Gofynd constantly update the status of your order and notify you via the app, email or SMS in case of late deliveries. If you haven’t received any communication from Gofynd regarding a late order for more than 48 hours, feel free to raise a ticket through the app/website or mail Gofynd at [email protected]

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Can I Change the Delivery Address After Placing an Order?

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Unfortunately you cannot change the delivery address after placing an order through app or website. However if your order is still in the processing state, you can cancel the order and place a new order with the new address.

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What Should I Do If My Payments Fails?

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If your payment fails, you can complete the order with the Auto COD option or retry the payment using a different payment method.

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What are the Payment Options Available On Fynd?

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Fynd supports all major payment options listed below

  1. Credit cards
  2. Debit cards
  3. Net Banking
  4. Wallets

Note: Gofynd does not support Cash on Delivery.

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Why is My Refund Not Done Yet?

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Refunds usually take 7 - 12 working days to process. You will be intimated of any delays in the refund process through app/website and emails. However if you think your refund is delayed beyond 12 working days without any intimation from side, please email Gofynd regarding the same.

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Can I Reuse a Coupon If My Order Was Cancelled?

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If the coupon you used was a one time use coupon, you will not be able to use it again, however if it is a multi use coupon, you can use it as many times as you want.

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Why Was My Order Cancelled By Gofynd?

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Fynd delivers your order from brand stores near you. Although Gofynd aim for 100% fulfilment, sometimes products go ‘Out of Stock’ in the store forcing us to cancel your order.

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Also, you can visit Gofynd Official Website to get more helps, faqs and knowledge base.

About Gofynd

Fynd: Online Shopping Store for Best Brands at Best Prices 
Fynd brings you the desired products more quickly with our user-friendly online shopping platform. With the top quality products in clothing, footwear, jewelry, accessories, Fynd offers you the latest trends from some of the biggest brands in India. Be it ethnic, formal, wedding, party or casual, we have something for every occasion for everyone. Styles for a cool casual night out with friends to power dressing for the boardroom meeting, Fynd offers you everything you need.  Check out our bespoke and inexpensive collections under, All Under 500, All Under 999, 30% off Store and 50% off stores for both men and women. Showcase the fashionable side of you with our wide range of t-shirts for men, dresses & jumpsuits for women, funky accessories, stylish bags and classy footwear. You can now even gift you loved, near and dear ones with the exclusive styles from our top prime brands like AND, Global Desi, Cotton world, Fossil, Pepe Jeans, Caprese, Campus Sutra, Pretty Secrets etc. So go ahead and put a smile on their faces by making a purchase today. Some of our trendiest brands that have exquisite styles are Pipa Bella, Miss Chase, Truffle Collection, Tispyfly, Zerokaata, Blue Sequin etc. So don’t forget to check them out!