Grooming Lounge Support Center

Of course. You can even use 1/2 in D.C. and 1/2 in Virginia if you so desire. It’s up to you.

Grooming Lounge requires a major credit to secure reservations and request at least 24 hours advance notice is provided for cancellation. Individuals who miss their reservation without prior notification will be charged for the full amount of the service or services scheduled. Grooming Lounge understands that things happen and schedules change, so please just call Grooming Lounge in advance so Grooming Lounge can reschedule your reservation.

There could be several reasons. If you ordered outside of our normal fulfillment hours (9 am to approximately 4 pm Eastern time Monday-Friday), your order will ship the next business day. Express time frames also only include business days in processing, so for example, if you ordered a package for 2-Day delivery at 2 pm on Friday, your package will go out Friday, but would arrive on Tuesday. If you ever have a question about when exactly you should order to expect a package by a certain date, just ask.

Yes. Standard ground shipping is eligible for Saturday delivery at no extra charge. Unfortunately, express orders are not eligible for Saturday delivery.

Fast. Usually orders are shipped within one business day. The only thing that might delay an order is if Grooming Lounge has waiting for an item to arrive, or, if you place an order over a busy weekend. If you live anywhere from about Charlotte up to Connecticut on the east coast, your order could potentially arrive the next day.

Yes, all the time. The best part is shipping to these addresses is free for orders over $49.

Yes, Grooming Lounge includes 3 free samples with every order. If you are placing an order and have specific samples in mind, leave a request in the comments box and we'll send it if Grooming Lounge have on hand, if not Grooming Lounge will include something similar. Please keep in mind that Grooming Lounge can't guarantee the availability of any given sample at any time. In particular, samples of fragrances, anti-aging products, eye treatments and styling aids can be very hard to come by.