H2O Wireless Support Center

Find H2O Wireless helps, faqs and knowledge base quickly

How Do I Track My Package Once It Has Shipped?

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You will recieve an email with your tracking # once your order is shipped. If you selected UPS, you may track it at www.ups.com. If you selected USPS, you may track it at www.usps.com. Please allow up to 24 hours for your tracking # to be found in the system as once it is assigned and emailed to you, it must be scanned at the shipping hub before showing on the tracking website.

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What Comes With the Phone When I Order Online?

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Your phone will be shipped with all OEM contents including the phone, battery, battery door, home charger, OEM box, user manual, SIM card, a Welcome letter with activation instructions and a MicroSD card and headset if the phone comes equipped with one from the OEM.

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How Do I Use the H2O® Wireless International Calling Feature?

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For Monthly Unlimited Plan Users: 

  1. Please make sure you have enough balance in your active H2O® Wireless account
  2. Dial 1-213-808-6199 from your wireless phone
  3. When you hear the dial tone, dial as you would to make any other international call 011 + Country Code + Area Code + Phone Number

IMPORTANT! DO NOT PRESS after step 3. Your call may get charged at a higher rate if you press after dialing your destination number. Please note that regular airtime rates apply and will be deducted from your total balance while using this feature.

For Pay-As-You-Go Plan Users: Please dial 1-562-252-0100 from your wireless phone and follow the same steps above.

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What Type Of Phones Would Be Compatible With Your Service If I Want to Use an Existing Phone?

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Any unlocked GSM phone including those from AT&T or T-Mobile would work. Phones from Sprint, Virgin Mobile, Verizon, MetroPCS or Boost Mobile are NOT compatible.

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What Payment Types Does H2O Wireless Take?

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Upon checkout you may pay with a credit/debit card. Cards accepted are Visa, Mastercard, Discover and AMEX. You may also pay by credit card or e-check via Paypal. You may select your payment method on the checkout page.

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What is a SIM Card?

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A SIM card is included with each consumer phone purchase. A SIM (Subscriber Identity Module) is an integrated circuit which securely stores the service-subscriber key (IMSI) to identify a subscriber on mobile telephone device. The SIM is a removable card which can be transferred from one device to another. It is easy to install a new SIM card in your device. SIMPLY remove the back of your phone and remove the battery. Next, remove the actual SIM from any additional packaging that is with it. Now, insert the SIM card into the SIM slot on your phone with the metal contacts facing down. Now reinsert your battery and power up.

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Once I Place My Order Online, How Soon Will My Order Ship?

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Please allow up to 24-72 hours (Excluding weekends and holidays) to receive your tracking information. H2O Wireless ships via UPS and USPS.

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How Do I Activate My New Phone Once I Receive It?

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Your phone is already programmed and ready to use all services including internet and MMS once you activate your phone. To activate online, please visit: www.h2owirelessnow.com/activate or call 800-643-4926.

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If I Have Questions Regarding Ordering a Phone Online Or Phone Features, Who Should I Contact?

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Please contact H2Ophonestore.com customer care toll free at (407) 856-2696.

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Also, you can visit H2O Wireless Official Website to get more helps, faqs and knowledge base.

About H2O Wireless

H2O® Wireless offers no-contract wireless services for every need and budget on the nation’s largest and most reliable GSM networks. Get unlimited domestic and international talk and text, data, pay-per-use plans and more with phones from every major brand. Or, use H2O® Wireless with your existing iPhone, Android or other smartphone with H2O SIM Starter Kit – all with no activation, overages or hidden fees. Find H2O® Wireless at over 100,000 retailers nationwide including Best Buy or visit http://www.H2OWirelessNow.com. H2O® Wireless is a Locus Telecommunications brand.