Harry & David Support Center

Find Harry & David helps, faqs and knowledge base quickly

How Do I Specify an Exact Delivery Date?

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Gifts that ship via standard delivery will typically arrive within 7 business days. To specify delivery on an exact day, from the "Delivery & Gift message" page, click CHANGE DATE to access the calendar. In the upper right section it asks "Need it on an exact day?" Check the box. Additional express charges will be applicable.

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When Will My Order Ship After I Make the Purchase?

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Orders are timed to arrive-by the date you specify. Most items ship immediately. However, fruit is always picked at its peak and shipped as soon as it is harvested. Keep in mind that unseasonable weather sometimes affects harvest. When this happens, fruit shipments may be delayed.

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Can I Add a Gift to My Gift List With a Product Item Number?

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Yes. Scroll to the recipient you wish to purchase for and click on the “Enter Item Number” button. A window will appear and you will be able to enter the item number and add the gift to your cart for your recipient.

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How Do I Send the Same Gift That I Sent Last Year?

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On the Gift List page scroll down to the recipient that you would like to send the same gift to and click on the “Add to Cart” button under the section titled “Send Same Gift”.

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How Do I Add a Recipient to My Gift List?

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Click on the “Add Recipients” button. Here you can choose an address from your address book, or enter your new recipient’s information into the fields on the right. Click “Add Recipient” to finish.

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How Do I Update the Address Of Someone On My Gift List?

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You can change a recipient's address by clicking the "Edit address" button under the recipient's information.

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Can I Remove Names From My Gift List?

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Yes. Click the trash can/remove button to the right of the recipient's name.

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How Do I Send the Same Gift to Several People?

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On the product detail page, enter your recipients first and last name (or select from your Address Book if you are signed in) in the area just above the Add to Cart button. Then click the “Add Another Recipient” button and enter/select your next recipient. You can add up to 10 recipients using this process. When you’ve finished click the “Add to Cart” button.

Once you have finished shopping and have clicked the “Checkout” button, you will be able to add or edit addresses for each recipient, add an optional gift card or message, and select different delivery dates for each recipient.

Alternatively, you can add a single gift to the cart and then use the “Duplicate” button which is located under the product name throughout checkout. Each click of the Duplicate button adds the same gift for a different recipient. Click the button once for each new recipient, then you can update the address, gift message and delivery date. NOTE: The Duplicate button will duplicate the quantity as well, so you may want to update the quantity to 1 and then duplicate it.

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How Do I Apply a Discount Coupon to My Order?

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Applying a coupon or discount to your order is easy.

Simply add a qualifying product to your cart. Refer to the terms of the offer to determine which restrictions apply.

Proceed through checkout normally. When you reach the “Review and Place Order” Page, enter your code into the promotion code field in the “payment details” section. Click “apply.” Disco

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How Do I Sign Into My Account When I Forgot My User Name and Password?

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You'll want to create a new password to sign into your account. Follow these steps:

  1. Hover over "Sign In" at the top of the page and click "Sign In."
  2. Click the "Forgot your Password?" link.
  3. Enter your email address. Click "Submit."
  4. You will receive an email with temporary password.
  5. Return to the sign in page.
  6. Enter your email address and the temporary password into the appropriate fields.
  7. Click Sign In and reset your password from Your Account page.

If you are unable to access your account by following these steps, create a new account or shop as a guest. For assistance with other questions involving your account, call 1-877-322-1200 or Contact by email.

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Also, you can visit Harry & David Official Website to get more helps, faqs and knowledge base.

About Harry & David

Since 1934, Harry & David has grown to become America’s premier choice for gourmet gifts. From our handpicked fresh fruit to our hand-packed gift baskets filled with delicious treats, we are committed to providing premium quality and excellence in every way.

Following the Great Depression, the brothers’ affluent market began to diminish. While there was no question that the Royal Riviera® Pears were unsurpassed in quality, their concern became finding new buyers. Always innovating, the brothers devised the idea of selling their pears by mail.

In 1934, Harry and David set on their famous sales trips to San Francisco and New York, visiting the captains of industry and pitching their pears as the ideal business gift. It wasn’t long before the orders were rolling in. It was the beginning of Harry & David as the company grew to become America’s first choice for fruit and food gifts.

Today, the company continues to grow and plan for the future, developing new ways to capitalize on the Harry & David brands. Today, we are proud to be one of the nation’s earliest catalog mail order companies, earning our reputation for unmatched quality and customer service.