Has My Order Been Shipped?

As soon as your order has been sent out, TOUS USA will send an e-mail letting you know.

If you do not receive your order within the specified delivery time, please contact Customer Service, and TOUS USA will look into it.

If you created an account before you submitted your order, you can track your orders by visiting "My Account" and clicking on "Order history". There you can review your past orders and the status of your current order.

If you did not create an account, or if you signed up after placing your order, you will not be able to see the order status. If your order has not been delivered within the given timeframe, please contact our Customer Service team who will track it down for you.

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