HealthmateForever Support Center

Find HealthmateForever helps, faqs and knowledge base quickly

Do Healthmateforever Products Require a Doctor’s Prescription (RX)?

Updated:

Nope. All HealthmateForever TENS devices are FDA Cleared Over the Counter (OTC) devices.

Read More »

Do I Need to Have Wi-fi for Using Wireless Unit?

Updated:

The wireless unit does not need WiFi for it to work as we have wireless technology to connect from control unit to wireless pads receiver.

Read More »

How Far Does the Wireless TENS Can Reach?

Updated:

The wireless TENS can transmit up to 30 feet.

Read More »

What’s Included In the Single Wireless Kit Wi-9?

Updated:

The kit includes 1 wireless receiver, 2 sets of self-adhesive electrode pads, 1 transmitter, and 1 instruction manual. No control unit is included in the kit.

Read More »

Do All Healthmateforever TENS Unit Have Wireless Feature?

Updated:

No. First, you have to check the sticker on the back of each device to see if it has wireless icon. Second, the device must have a USB portal to connect with the transmitter.

Read More »

How Does Healthmateforever Wireless TENS Reduce Pain?

Updated:

It sends out multiple electrical waves through the electrodes to relieve pain which just as traditional TENS units do. A gentle electrical current is passed through electrodes which are attached to the skin near the site of the pain or discomfort. The pulses send electrical pulses through the central nervous system, thus blocking pain.

Read More »

Can I Adjust the Intensity?

Updated:

Yes, you can adjust the intensity of A/B channels through the control units.

Read More »

Do I Need to Ask My Doctor First About Using This Electrotherapy Device?

Updated:

This device is designed for your personal use and is not intended to replace any health professional care.

Read More »

How Long Can I Use the TENS EMS Power Muscle Stimulator?

Updated:

You can use it as often as you like. You can use it from 20 to 60 minutes each time, 2 to 3 times per day for better and faster improvement. There are NO chemicals or drugs or creams involved. It is very safe for long term use.

Read More »

I Have a Pacemaker, is This Instrument Safe for Me to Use?

Updated:

No, unfortunately, the unit is not recommended to be used by those with a pacemaker. If you have a heart condition but not wearing a heart pace maker, then it is safe for you to use it.

Read More »

I Can Barely Feel Anything From the Electrode Pads, What is Wrong?

Updated:

Check the wire connection to the pads and make sure the plug is securely plugged. Make sure the batteries are in good condition. Check the pads are moist and not worn out. Turn the switch off then turn on again. Please make sure both pads attach on same person’s body in order to feel the sensation. Generally increase the intensity level by turning the switch toward “on”.

Read More »

Why I Feel Stinging Sensations From the Electrode Pads Sometimes?

Updated:

The pads must be moist and sticky to work. Pads that are not moist enough will produce a weak and stinging sensation. Before each use dip your finger into some clear water and rub the water onto the massage pads. Apply the pads immediately to you skin when they are still wet. Make sure that the pads are making full and firm contact with the skin.

Worn out pads may also cause a stinging sensation. Replace the pads as needed. Even when you feel stinging sensations, you may just need to make sure that the pads are moist with water on the adhesive side of the pads.

Read More »

How to Take Care Of the Replacement Electrode Massage Pads?

Updated:

Before applying massage pads, clean your skin first if you use skin cream or if your skin is dirty. If the pads become dirty, you can use clear water or hand sanitizer gel to clean.

Depending on frequency of use, the pads can last from one month to several months. If you find the pads lose their adhesiveness and it is very difficult to make them adhesive again by applying drops of clear water, or if the pads are worn out, you need to change the pads. Extra massage pads can be ordered. To change the pads, just unsnap the button on the back of the pads and clip on the new pads. Once you put a new set of pads on, the device will work like new again.

Read More »

What Kind Of Technology Does TENS and EMS Electronic Pulse Massager Use?

Updated:

TENS power muscle stimulatoruses innovation of Human Bioelectric Emulation technology. There are other electronic massagers out in the market that use similar technology, but most of them only provide one “tapping” sensation. Your body will get accustomed to that one particular sensation and it will eventually stop responding to it. On the other hand, produces various kinds of massage sensations in a random fashion so that your muscles are always in for a surprise every time you use it.

Read More »

What is Pulse Intensity Specification Of TENS EMS/PMS Electronic Muscle Stimulator?

Updated:

DC: 3.7 V Lithium Battery
Output pulse width: 90μS ± 15%
Pulse Rate: <100HZ
Max output amplitude: <5V (r.m.s)

Read More »

How Does the Combined TENS EMS Electrical Muscle Stimulator Work?

Updated:

Simply place the electrode pads over your area of pain, select the setting that’s right for you, and increase intensity as high level as you can stand! The drug free pain relief TENS EMS/PMS system is equipped with manual modes, delivering specific treatment techniques and automatic modes, using pre-programmed pulses, to optimally deliver therapeutic results ranging from deep-tissue stimulation, to invigorating muscle-building, to soothing relaxation.

The TENS EMS/PMS electronic pulse massagers are State of the Art electronic hands-free portable medical devices. These medical devices are used by chiropractors, massage therapists and medical physicians, now for everyone self-care at the comfort of home, indoor and outdoor.

The TENS EMS /PMS electrotherapy devices combine Chinese acupuncture with deep tissue massage sensations to effectively relieve tension and severe discomfort of the body without drugs or side effects. It sends bio-electric pulses directly to the muscle tendons and sore joints to relieve chronic discomfort and inflammation.

Read More »

How Do I Withdraw My Consent?

Updated:

If after you opt-in, you change your mind, you may withdraw your consent for the seller to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting at [email protected] or mailing us at: Shopify 126 York Street, Suite 200 Ottawa Ontario Canada K1N 5T5

Read More »

What Payment Methods Will Be Accepted?

Updated:

Visa, Master Card, Discover, American Express, PayPal, money order are accepted.

Also accept medical expense cards: FSA (Flexible Spending Account), HSA (Health Saving Account) for TENS and Muscle Stimulators.

Sales Tax Retail orders made from Missouri are subjected to a sales tax of 8.75% (subjected to change)

Read More »


Also, you can visit HealthmateForever Official Website to get more helps, faqs and knowledge base.

About HealthmateForever

HealthmateForever is a customer-oriented provider of great quality products at great prices! They are focused on customer satisfaction and have built the reputation based on great friendly service and honesty. HealthmateForever.com combined TENS & PMS units are nerve stimulators for pain relief and muscle stimulators for muscle conditioning that use self-adhesive electrode pads to target specific nerve and muscle areas.

The mission of HealthmateForever: East meets West / Live well / Help people benefit from Eastern traditional therapeutic techniques and modern Western medical technology.