HearthSong Support Center
Find HearthSong helps, faqs and knowledge base quickly
What Does "Out Of Stock" Mean?
Items that are currently unavailable for shipment are referred to as "out of stock." You may still place an order for an out of stock item and it will ship to you as soon as it becomes available. (Expected availability dates are listed with out of stock items - please remember that these are estimated dates of arrival to our warehouse.) You will not be charged for an out of stock item until the item is shipped from the warehouse.
Can I Apply More Than One Coupon to My Order?
HearthSong accepts only one coupon code per order. Please refer to the specific promotion's disclaimer to review the full list of exclusions and terms for that offer; however, unless otherwise indicated, offers cannot be combined.
Coupons and promo codes acquired through 3rd party sites or external channels not approved by HearthSong/CWDkids may not redeemable as these offers may be expired, are not stackable, or otherwise are invalid. Please sign up for email alerts or refer to HearthSong's web site for the most up-to-date information on discounts, sales events, and special offers.
When Will My Credit Card Be Charged By HearthSong?
HearthSong will obtain authorization for the credit card charges when they process your order. Authorization usually occurs within 24 hours after you place your order. Your credit card will actually be charged when your order is shipped (please note that when you place an order using PayPal your payment will be processed at the time of purchase). You will not be charged for backordered items until they are available for shipping. If HearthSong is unable to secure authorization, you will be contacted by a HearthSong/CWDkids customer service specialist.
Which Credit Cards are Accepted By HearthSong?
HearthSong/CWDkids accepts a variety of credit cards including American Express, Discover Card, MasterCard, and VISA.
Is It Safe to Use My Credit Card Online?
Yes. HearthSong will encrypt all of your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, a blue bar will appear at the top of the browser window and an unbroken key or lock icon at the bottom right corner of the window. This indicates that the transaction is secure.
Can I Change the Delivery Address?
HearthSong can change the delivery address as long as your order has not been shipped. To request a change, please contact HearthSong at 1-800-533-4397.
What If I Do Not Receive an Order Confirmation Via Email?
You should receive a copy of your online order confirmation via email within an hour of placing your order. You will also receive an email with your order details within 24 hours of placing your order. However, if you do not receive this message, please call HearthSong at 1-800-533-4397 to ensure that your order was received and is being processed.
What Happens After I Place an HearthSong Order?
After you complete the checkout process, a "Thank You" page will appear which will display your online order confirmation number. This number confirms that your order has been placed successfully. HearthSong will send a copy of this online order receipt via email within one hour.
After your order has been processed at HearthSong/CWDkids, HearthSong will send you a second email with your order number and order details. If there are any problems with your order, one of HearthSong's customer service associates will contact you by telephone or email.
Also, you can visit HearthSong Official Website to get more helps, faqs and knowledge base.
About HearthSong
Since its beginning in 1983, HearthSong has been committed to helping parents follow their instincts to provide their children with age-appropriate, wholesome, high-quality playthings. That's because at HearthSong, we believe childhood is a vital chapter in life-a special time when children are occupied with the joy of being children. Equally important, a time when children need to experience as much creative, imaginative play as possible because kids learn through play.
The name HearthSong was chosen to reflect core family values-the Hearth, a traditional symbol for the center of the home, and Song, a symbol of family spirit and of a special playfulness that parents and children enjoy together. With these values in mind, we select and design the best in kid-powered, screen-free toys and games that encourage active and creative play the whole family can enjoy. From our HugglePods® and exclusive play spaces to STEM and STEAM play sets and outdoor toys, HearthSong celebrates family and the experience of childhood.
The first HearthSong catalog was printed in black and white, with pencil drawings of carefully selected toys and books and mailed from the home of founder Barbara Kane by her family. Since then, HearthSong has evolved into a nationally known and respected source for high-quality children's toys, games, and crafts. Parents who found unique toys for their children decades ago tell us they're now thrilled to be finding the same kinds of educational, entertaining toys to give to their grandchildren.
Our selection of products has grown and expanded, but we still guarantee that each item is carefully selected for its quality, safety, and relevance to your child's development-and we're steadfast in our commitment to provide you with Toys You'll Feel Good About Giving®.