Hello Kitty Sanrio Support Center
Find Hello Kitty Sanrio helps, faqs and knowledge base quickly
When Will I Be Charged By Hello Kitty Sanrio?
When you place a pre-order order, you agree to pay a 50% non-refundable deposit. Your account is charged the non-refundable deposit once your order has been placed.
When the item is ready to ship, Hello Kitty Sanrio will charge the remaining balance, including tax and shipping fees. You will receive an email letting you know your order has shipped.
How Do I Place a Pre-order?
You place a pre-order by entering all your purchasing details as if you were ordering the item, but you won’t receive the item at this time. You will receive an email confirming your order, showing the deposit paid and the remaining balance to be paid upon shipping out your order.
What is a Pre-order?
A pre-order is an order you place prior to the official release date of the product. This option is usually available for limited edition products and gives you a better chance of getting the item.
Can I Return a Gift Set If It is Marked As "Final Sale"?
Unfortunately, gift sets marked as "final sale" have the same policy as the sale items. Gift sets cannot be returned unless the included items are damaged. If any item(s) in the gift set are damaged, ALL items in the gift set must be returned with their original packaging for a complete refund.
Why Can't I Ship Minnetonka Products to Canada?
Due to Minnetonka policies, Sanrio.com cannot sell Minnetonka products to the customers in Canada. Please inquire into local retailers in Canada for where Minnetonka is sold.
I Live Outside the U.S and Want to Buy Something From the Online Store. Can I?
No, Hello Kitty Sanrio don’t ship outside of the U.S, its territories, or Canada at this time.
I’m Looking for an Item / Design That I Remember From the Past. Does Hello Kitty Sanrio Still Carry It?
Hello Kitty Sanrio's product line is constantly changing, thus making it difficult to get items that are older, as they’re no longer available. Check your nearest Sanrio store to see if they still have quantities available.
Why Doesn't Hello Kitty Have a Mouth?
Hello Kitty speaks from her heart. She’s Sanrio's ambassador to the world and isn't bound to any particular language.
I Have an Idea for a Character. Can I Send It to Hello Kitty Sanrio?
Unfortunately, Hello Kitty Sanrio can't accept submissions from outside the company.
Can I Use More Than One e-Gift Card On My Order?
No. You can only use one e-Gift Card per order.
What is the Difference Between an e-Gift Card and a Gift Card?
e-Gift Cards are only sold on Sanrio.com and can only be used in the online store. Other Sanrio store retailers have sold Gift Cards and Gift Certificates but those are not redeemable in the online store.
Also, you can visit Hello Kitty Sanrio Official Website to get more helps, faqs and knowledge base.
About Hello Kitty Sanrio
It's more than just a catchy phrase; it's the foundation of everything we do, and we're proud to say we've been creating smiles for over 40 years.
At Sanrio, we believe that a gift is more than just a gift. Rather, a gift is a means of expressing our heartfelt feelings for others. This philosophy guides all of our activities, whether we're designing a stationery set, a retail store, or an animated television series.
From Sanrio boutiques showcasing the ultimate Sanrio collection to smaller assortments in other shopping environments, we invite all our friends and guests to experience the magic of these four simple words.