HerbsPro Support Center

Find HerbsPro helps, faqs and knowledge base quickly

Can I Pick Up My Order As I Stay Nearby to Herbspro's Store?

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Sure, you can always contact the customer services representatives and inform them that you want to pick up the order. In that case, once the order is ready, instead of shipping it out, Herbspro will give you a call and you can come to the their store to pick up the order.

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What Credit Cards Herbspro Accepts?

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Herbspro accepts all major Credit Cards like Visa, Master Card, Discover and American Express.

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Can I Order Herbspro Products By Phone?

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Yes, you can Order Herbspro products by phone. The customer service representatives are available from 9:00am 9:00pm PST Monday through Friday. Please feel free to call and place order on phone at No Extra Charge.

HerbsPro Phone Number: 1-866-915-5300

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How Do I Cancel My Existing Order?

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You can call the customer services representatives or send an email at [email protected] regarding the cancellation of your existing order. Please note that they can only cancle orders which are NOT yet shipped.

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Can I Make Some Changes On My Existing Order?

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Yes, you can call the customer services representatives or send an email at [email protected] regarding the changes you would like to make to your existing order. Please note that the changes can be made before your order has been shipped.

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How Do I Track My Order At Herbspro?

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Online tracking is available for all the orders. A clickable tracking link will automatically be included in your shipping notification E-mail. Please make sure to provide the seller with your email address to avail this service.

You can also get the information on the status of the order by calling the customer service or by clicking on the Tracking Your Order link at the top of their home page.

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When I Track My Order, the Order Shows As Hold. Why is My Order On Hold?

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In some cases, when the billing addresses do not match, the order can go on Hold pending verification by one of the customer service representatives.

Orders also go on Hold automatically for International Customers, as International Customers ordering for the first time will need to email or fax (510-324-5300) the front page of their credit card statement or a copy of the front and back of your credit card along with a utility (water, electricity, or gas) bill indicating your shipping address.

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What is the Shelf Life of the Product?

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All of the products are fresh. They have an average shelf life of 2-3 years. However, there might be some products like the probiotics which might have shorter shelf life.

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Also, you can visit HerbsPro Official Website to get more helps, faqs and knowledge base.

About HerbsPro

HerbsPro.com sells top brand nutritional supplements, vitamins, cosmetics, pet care products and more. They are continually expanding their inventory to bring you what you want and at prices you can afford. HerbsPro.com currently offers around 30000 products from over 1000 nationally renowned manufacturers.