Hilton Support Center

No. The price quoted applies to exact date(s)/nights/stay booked. For these reservations, modifications to your reservation (including but not limited to name changes, date changes, etc…) are not permitted. Some exceptions may apply. Call our Advance Purchase Department for details at (800) 236-7113.

For Points & Money Rewards and Premium Room Rewards, reservations can be made online in the U.S. through “Reward Stays” at HiltonHonors.com or by calling 1-800-HHONORS (1-800-446-6677). Neither Points & Money Rewards nor Premium Room Rewards can be booked at the front-desk of a hotel. For Room Upgrade Rewards, you can upgrade your room by changing your reservation online, over the phone, or at the front-desk of some participating hotels.

www.hilton.com may be slow for you for a number of reasons. On Hilton's side your requests are processed very quickly, even with hundreds of thousands of users. Still there may be slight delays during peak use periods. www.hilton.com's speed as you experience it will depend on: 1) The speed of your modem (baud rate) or network connection. 2) The speed of your computer's processor. 3) Network efficiency between your computer and our server. 4) How much memory you or your system has allocated to your browser. Closing browser windows may increase performance.

The American Association of Retired Persons (AARP) rate is for AARP members. To get this rate, show your current membership card upon check-in. Availability of AARP rate varies by hotel.

The American Automobile Association (AAA) rate is for members of AAA. To get this rate, show your current membership card upon check-in. You must also provide your 16 digit AAA code when making your reservation. Availability of AAA rate varies by hotel.

A standard Hilton hotel offers your basic room amenities, which can be found on the amenities page within the hotels homepage. For the concierge, Executive, Club and Tower classes, you will find all the standard amenities, plus the features of the upgraded accommodations. These three classes will allow you access to our private lounge for you to enjoy a continental breakfast, appetizers and snacks, and evening hors d'oeuvres. Please note the amenities may vary from hotel to hotel.

The Federal Government rate is for those employed by The Federal Government or the US Military. They will be required to show proper identification, Government issued ID or Military Travel Papers upon check-in at the hotel. Please note that the State Government rate for state employees is for the hotels in the state in which they are employed. State Government ID will be required at check-in. The Contractor rate is for any government contractor working on behalf of a Government Agency or the Military. Contractor ID will be required at check-in. Some hotels do not accept the Federal Government/State Government/Contractor rate, so check with the hotel directly.

Hilton's site will display the corporate rate for those business travelers who do not have any type of corporate identification. The corporate rate can offer guests added amenities which are designed to assist the business traveler.

These terms indicate that the hotel has rooms available for the dates requested, but is unable to confirm the type of bed that will be in the room. Please note this type of accommodation will only allow you to confirm two persons in the room.

Yes, you can. You can use Hilton Honors points to upgrade your confirmed room reservation to a premium room or suite for stays all year round at Hilton'S hotels worldwide with Room Upgrade Rewards. If there is a premium room or suite available when booking an upgrade, you can use your points to guarantee your upgrade to the premium room or suite with no blackout dates. The number of points required to redeem Room Upgrade Rewards varies by room, hotel, booking date, and stay date. If you have a confirmed room reservation or if you booked a room using Standard Room Rewards, Points & Money Rewards™, Premium Room Rewards, or Point Stretcher Rewards®, you can use Room Upgrade Rewards to upgrade your room type.

Promotion codes are a special line of characters that accompany promotions run by the hotel. They should be entered in the Preferences section of the Dates & Preferences page.

You can find the cancellation policy several places throughout the reservations process. On the Rooms & Rates page, you can find the policy in the rate “details” link or the room description. You can also find the policy on the Guest Information page, once a room and rate have been selected. Additionally, you can find the cancellation policy on both the Confirmation page and the printable confirmation page.

Yes. To cancel a reservation, select the “Reservations” link from the homepage. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation or the last four digits of the credit card used to make the reservation. Once your reservation has been retrieved, select the Cancel button. Please note that canceling a reservation may incur a cancellation penalty or the deposit may be non-refundable. Refer to the cancellation policy for details.

Yes. Most reservations can be changed online. Refer to your confirmation for restriction on this ability. To change a reservation, select the “Reservations” link from the homepage. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation or the last four digits of the credit card used to make the reservation. Once your reservation has been retrieved, select the information you would like to change and click the Change button.