HobbyKing Support Center

The new RMA is constructed with a simplified user-guide process for Warranty claims: Incorrect, Defective, Damaged, Faulty items, Missing part, and product dissatisfaction. This features automated for the changing of warranty status which enhance customer's awareness of the workflow, and better understanding of customers needs and expectations in a timely manner.

If you would like to change the details on your order you need to act quickly. The safest way to change your address is by contacting HobbyKing thru HobbyKing's live chat support. Due to the time lag in email responses, HobbyKing does not accept liability for requests which are not received or read after the parcel has been dispatched.

Simply sending us an email does not constitute an agreement nor does it mean we can act upon your request in time. HobbyKing strongly urges you to contact HobbyKing through chat if you find that your address details are incorrect or need to be changed.

A late parcel could be the result of any number of reasons within the either countries postal system. The usual delivery time for a Standard Air Mail item is 10-30 days and an EMS item is 5-14 days.

BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.

Orders are packed and posted from 9am-5pm, Monday to Saturday. The time in Hong Kong right now is: 12:45:30 PM. Provided your products are in stock & we are not experiencing unusually high order volumes, the package will be sent within 48hrs except for weekends. However, if you purchased an item that is on 'BACKORDER' your parcel will be held until that item has arrived in stock.

The estimated time for replenishment of BACKORDER items is 30 days but has no guarantee. Hobbyking.com deals directly with factories, we do not buy from distributors, this keeps our price lower though it means stock can sometimes be out due to factories lengthy lead times. Please log into your account on the front page by clicking 'Your account' at the top left. In here you will see your order status and any backordered items.

HobbyKing sells product in USD only. Any foreign currency exchange rates on HobbyKing.com that are not USD are indicative only (you WILL be charged in USD regardless of the warehouse that you purchase from).

HobbyKing.com provides the exchange rate tool as a guide only. During the checkout process, HobbyKing.com will pass the price in USD to PayPal whom will do the exact currency exchange for you according to PayPal's currency exchange rates. The customer will then have the opportunity to accept or reject PayPal's currency exchange rate. HobbyKing.com is not liable for the relationship between the customer and PayPal.

None of HobbyKing's pricing includes tax. HobbyKing does not charge local taxes or extra fees on top of HobbyKing's advertised product price with shipping/handling. It is your responsibility to pay any fees (including taxes) charged by your local customs or postal office.

You need to register so that when your parcel is shipped you can track the status and delivery details from the 'Your Account' section.