HolidayMe Support Center

holidayme.com search results are based on real time inventories from hotels and it might have happened that the hotel you used is not available for the dates that you wish to book for, or it may happen that HolidayMe doesn’t have that hotel listed with HolidayMe. You can book any other hotel and then make your way to the hotel that you had selected for sightseeing.

Yes, you most certainly can, you are requested to visit the Transfers section on our website and chose from the options available.

Yes, you most certainly can. While making a booking, please remember to add the traveler name in Travel details column. You can also save your co-travelers’ names in My Lounge area so that you do not have to type the names again and again. Simply use one of the co-passengers from the list.

At the time of booking, you will be provided with an optional field for special requests, where in you can advise your special requests like Early-Check in, Late Check In, Non Smoking room, or bed type like Twin or Double, all the special requests depend on the availability and cannot be confirmed real time.

You can book up to six rooms in one booking.

Generally, children below 5 years of age are complimentary provided they share the same bedding, in case you need an extra bed, there may be an extra charge for the same, some hotels may provide the accommodation for free but may charge for breakfast for children. Different sight-seeing may also have different charges for children ages, for e.g. entrance tickets to museums/zoo may have different charges for children of different ages. Children below 02 years of the age on the date of travel will be free.

You may call us at 800454545 (UAE Toll Free); 920002963 (KSA Toll Free) or +97142457300 (Worldwide) and our representatives will be happy to assist you with the booking procedures.

HolidayMe might not have availability for your preferred hotel for the check in and check out you have selected. In case you are flexible with dates, please select alternative dates. Or it may be that your preferred hotel has stopped the bookings and are not accepting any new bookings for the moment.

Contact details of the hotel booked will be provided in the booking confirmation email and the hotel vouchers.

Though this is not required, if you still wish to reconfirm your booking, you are requested to call the hotel 48 hours prior to departure.

Simply visit the Transfers section or HolidayMe's website and book transfers for your request, however, HolidayMe recommends that you should have a hotel booking prior to making the booking for transfers so that HolidayMe can tell you an appropriate rates for transfers.

Currently, holidayme.com doesn’t support bookings by collecting deposit and the balance payment later. Full payment will have to be made at the time of booking itself.

HolidayMe will be requiring the payment before the booking is confirmed, and currently there is no option where a payment can be made after the tour

HolidayMe's bookings are confirmed instantly and in case you wish to make changes to the booking, HolidayMe recommend you cancel and rebook again. For the cancelled booking, refund will be made within 72 hours from holidayme.com.

Absolutely not. However, if you would still like to reconfirm the booking, you can go to the My Lounge area and check your booking confirmation. If you wish to reconfirm the booking with the hotel, HolidayMe recommend that you call 48 hours prior to check-in and reconfirm the details with the hotel.

Yes, once your payment has been successfully made, HolidayMe will provide you with a booking confirmation, which will be sent via email and SMS. Please remember to carry the print out of the voucher sent along with the email.

While performing a search for a hotel of your choice, there you will be able to find a filter for accessibility needs. HolidayMe requests you to search a hotel that meets your requirements from the same filter before finally proceeding to bookings. (BOOKING)

For viewing your bookings, you are requested to visit My Lounge area using your login id and password. From My Lounge area, you will be able to do other activities as well, like view cancellation policy, print documents, send booking information via SMS and email to other numbers and IDs. (BOOKING)

Absolutely not. HolidayMe understands that you may have certain questions based on your travel requirements. HolidayMe welcomes you to call HolidayMe at 800454545 (UAE Toll Free); 920002963 (KSA Toll Free) or +97142457300 (Worldwide) and customer service representative will be more than happy to assist you with the booking. You won’t be charged any extra amount for this service. (Booking)

Yes, you may call HolidayMe at 800454545 (UAE Toll Free); 920002963 (KSA Toll Free) or +97142457300 (Worldwide) and our customer service representative will be more than happy to assist you with bookings, be it for a hotel, a holiday, sight-seeing or just your routine airport transfers. (BOOKING).