HomeTown India Support Center

Find HomeTown India helps, faqs and knowledge base quickly

Is It Necessary to Have an Account to Shop On HomeTown.in?

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Yes, you need to register to shop on HomeTown.in By creating your own account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a your wishlist. You will also be able to rate/review products.

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What are the EMI Options Available?

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HomeTown offers you EMI facility. You can check on the product page the exact EMI amount for the product you wish to purchase.

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Can I Pay Partially With Payback Points Along With Other Modes Of Payment?

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Sorry as of now HomeTown is not offering payment using your Payback points.

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What is a 3DSecure Password?

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The 3D Secure password is implemented by VISA and MasterCard/Amex in partnership with card issuing banks under the "Verified by VISA" MasterCard SecureCode services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases. 

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Is It Safe to Use My Credit / Debit Card On Hometown?

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Your online transaction on HomeTown is secure with the highest levels of transaction security currently available on the Internet. HomeTown uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. 

All credit card and debit card payments on HomeTown are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

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How Do I Pay Using a Credit Or Debit Card?

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HomeTown accept payments made by credit/debit cards issued in India.

Credit cards

  • HomeTown accepts payments made using Visa & MasterCard credit cards/Amex.
  • To pay using your credit card at checkout, you will need your card number, expiry date, CVV number. After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

  • HomeTown accepts payments made using Visa, MasterCard and Maestro debit cards.
  • To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

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How Do I Pay for a Purchase From HomeTown India?

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HomeTown.in offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that the trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking (Credit & Debit Card), Credit Card EMI to make your purchase.

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When and How Can I Cancel an HomeTown Order?

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You can cancel your order before it reaches the "Shipped" state. To cancel, please Contact  HomeTown at [email protected] or call contact center at 18002100004 (10 AM - 8 PM) with the order number.

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How Do I Check the Current Status Of My HomeTown Orders?

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You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

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Can I Order a Product That is "Out of Stock"?

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Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

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How Do I Know That My Order Has Been Confirmed?

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Once you have completed the payments process and an authorization has been received you will be navigated to a Thank You page on website where you will be able to see your Order Confirmation details. You would also receive an SMS & an E-mail confirmation for your order on your registered mobile number & email id.

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Also, you can visit HomeTown India Official Website to get more helps, faqs and knowledge base.

About HomeTown India

Over the past 10 years, HomeTown has been bringing the latest designs & fashion to Indian homes. HomeTown offers the widest and best in class range in furniture, home furnishings & decor, modular kitchens, home improvement and more. Part of the Future Group, HomeTown brings an enjoyable and hassle-free homemaking experience to all its valuable customers with varying lifestyles and preferences.

We promise to facilitate our customers with a unique and personalized shopping experience. Our commitment to quality and timeless designs has helped us evolve over the years and it indeed fills us with pride to be the first choice of many.

With a great spread that appeals to the globe-trotting, trendy yet very much Indian homemaker, HomeTown is known to attract an array of lifestyle seeking customers. Being recognized as India’s biggest store in homemaking, renovation and decor, our products are exclusively designed while keeping durability and comfort at priority.The key differentiator between Home Town and others is the Design and Build offering of end-to-end interior decoration services, to customers who are interested in renovating & upgrading their homes.

From classy sofas to chic dining sets to kitchen essentials and artifacts, we offer everything to beautify your living space. Since 2006, we’ve grown to over 40 stores across 22 cities. Keeping pace with the tech-savvy world, we have maintained a strong web presence with prompt online services.