Hot Hair Support Center
Find Hot Hair helps, faqs and knowledge base quickly
What Payment Methods Does Hot Hair Accept?
Paypal:
Use your Credit, Debit, Amex, Visa, Mastercard or any of the other cards you have saved in your paypal account.
Please note: When paying with paypal, the transaction amount will process immediately. Should Hot Hair be out of stock or unable to supply an item, the funds will be refunded to you.
Secure Payment Platform
Pay with your Visa or Mastercard credit card or debit card via secure payment platform.
Please note: When paying via our secure payment platform your card will only be charged on dispatch of the goods.
How Long Of the Delivery Times?
If an item is in stock in warehouse, and you order before Midday, Monday-Friday (Excluding Bank Holidays) Hot Hair aims to dispatch the item that day. If you order after Midday the item will be dispatched the following working day.
Some items are brought especially for you in when you place an order which affects their delivery times. Hot Hair indicates on each style how long you can expect to wait for delivery. Please note that these times are for the UK. If you order from outside the UK, it will take longer depending on where you are.
Does Hot Hair Offer a Rebate On VAT If I Have Alopecia, Chemotherapy Related Hair Loss, Or Other Medical Related Hairloss.
Yes, to qualify for VAT to be removed from your order you must fill out the form in the link below. When placing your order, write in the comments box that you have filled out the form and Hot Hair will remove the VAT for you. Please note that this ONLY applies to wigs, and not hairpieces or extensions.
Can I Contact Hot Hair By Phone?
Yes - You can contact Hot Hair on 0207 403 4422, Monday to Friday, 9am to 5.00 pm or alternatively via contact pages.
Can Hot Hair Help Me Match My Colour?
Yes, Hot Hair will be happy to help you select the right colour. Either message us on Facebook or Twitter with your query and a high resolution image of your hair in natural daylight, or send in a small cut sample to: HotHair, 103 Union St, SE1 0LA.
Can I Buy Hothair Products In Stores?
Yes, a broad range of Hothair products are sold in Selfridges London as well in own boutiques, and a selected range are also sold in Natural Image boutiques.
Also, you can visit Hot Hair Official Website to get more helps, faqs and knowledge base.
About Hot Hair
Hothair has been creating hair extensions, hair pieces and wigs for 15 years. After opening in Selfridges London, Hothair has gone from strength to strength, launching online in 1988 as well as in our own boutique salons and in selected retailers around the world.
Women always want to look great and have fabulous hair, and Hothair has a long history of helping them do just that. Whether you want a fashion forward wig for a night out, a ponytail to help you achieve this season's hottest hair look or a more serious wig for medical hair loss, Hothair can help you out.
Our dedicated design team are always on the lookout for the latest in hair fashion and constantly renew the collection with gorgeous new pieces, extensions and wigs.