HotelWiz Support Center

If any part of the Hotelwiz Web site links you to other Web sites, those Web sites do not operate under this Privacy Policy. HotelWiz will recommend you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Hotelwiz uses sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel purchases you make. HotelWiz uses other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and Site; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with Hotelwiz; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; and as otherwise described to you at the point of collection.

In case of a system error regarding pricing of air, hotel, car rental and any other booking from Hotelwiz website, Hotelwiz withholds the right NOT to sell the booking at the erroneous price. Once a system error has been identified, Hotelwiz will notify you of the right price. At the same time, Hotelwiz will NOT require you to purchase the erroneous reservation at the amended price.

HotelWiz wants you to feel confident about using Hotelwiz to plan and purchase your travel, so they are committed to protecting the information they collect. While no Web site can guarantee security, HotelWiz has heavily implemented administrative, technical, and physical security procedures to help protect the personal information you provide to them. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, HotelWiz uses encryption when transmitting your sensitive personal information between your system, and HotelWiz will employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

• USA/Canada :+1 858-256-7203 (Int'l)
• WORLDWIDE :+1 858-256-7203
• AUSTRALIA :1-800-790-331
• NEW ZEALAND :0-800-453131
• UK :0-808-189-0333
• GERMANY :0800-181-0996
• NETHERLANDS :0800-022-3837
• INDIA :0800-100-4374
• HONG KONG :800-906-535
• SOUTH AFRICA :0-800-999-332
• SINGAPORE :800-852-3831