House of Holland Support Center
Find House of Holland helps, faqs and knowledge base quickly
What is the Returns Policy Of House Of Holland?
Returns can be made within 28 day of receipt for refund of an item. Exchanges can be made for different colours or sizes provided they are in stock.
For returns outside the 28 day period House of Holland will happily exchange the product to the value that it was purchased at.
Please note that in the interest of hygiene, tights, underwear, swimwear or earrings cannot be returned.
Eyewear in sale may not be returned or refunded under any circumstances.
In all cases items being returned should be in their original condition, which should include tags and any packaging. All goods will be inspected upon return.
Will I Be Charged for Sale Taxes At House Of Holland?
Orders outside the European Union may be subject to duty and/or tax. All duty and tax charges are payable by the recipient, and are not the responsibility of House of Holland nor any of its agents.
When is the Despatch Times Of House Of Holland?
House of Holland aims to deliver your chosen items to the place and person of your choice, in perfect condition, and in the possible shortest time. Once House of Holland has processed and fulfilled your order you will automatically be emailed tracking details to the email address supplied during the ordering process. If you do not/have not received your tracking details please email customerservice@houseofholland.co.uk.
In the event that there is a problem with your order, or if and item(s) is out of stock, House of Holland will notify you via the email you provided during the ordering process.
Does House Of Holland Offer International / Overseas Shipping?
International / Overseas orders are shipped via DPD or DHL depending on country of destination.
Shipping costs are as follows:
- Europe EU £10
- Europe Non EU £15
- Australia/NZ £20
- USA & Canada £15
- ROW £17
Does House Of Holland Offer Free Shipping
- All orders over £100 qualify for free UK delivery via HERMES.
- UK standard shipping via HERMES (2-4 working days): £3.99 when order value is under £100.
- UK next day orders: £6.50. Please note House of Holland does not deliver on Saturday and the next day delivery cut-off time is 3:00 PM BST.
What is the XMAS Shipping Deadlines
- International shipping for Christmas arrival (25th) ends Monday December 17th
- Domestic (UK) shipping for Christmas arrival (25th) ends Monday December 19th
The office is closed for the Christmas Holiday between the 22nd Dec to 3rd Jan.
Any orders made during this period will be dispatched after 3rd Jan.
Also, you can visit House of Holland Official Website to get more helps, faqs and knowledge base.
About House of Holland
After graduating from The London College of Printing with a BA Journalism, Henry Holland was catapulted into the fashion limelight in 2006 with his irreverent ‘Fashion Groupies’ slogan tees featuring catchphrases such as “UHU Gareth Pugh” and “Get Your Freak On Giles Deacon”.
In February 2008, after 2 seasons showing with Fashion East, House of Holland held its first solo show on the main Fashion Week schedule to critical acclaim with the brand consequently winning the ‘Best Use of Tartan Award’ at the Scottish Fashion Awards.
Henry designs with a London girl aesthetic in mind and is continually inspired by the variety of attitudes, cultures and mindsets that exist throughout the UK capital. The House of Holland cool is cool, confident and savvy and wears labels without letting them wear her.
Firmly established in the international fashion scene, House of Holland now boasts an impressive roster of international premium stockists including Browns Focus, Selfridges, Harvey Nichols, Colette, Opening Ceremony and Barneys.