Houseology Support Center

Find Houseology helps, faqs and knowledge base quickly

How Do I Obtain an International Shipping Quotation?

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Quite often our website will automatically calculate shipping for you. Simply add your desired products to the basket and checkout as normal. In the event that the website does not display a price for shipping, you will be asked to complete a shipping quotation request form. Please complete and submit the form with all the requested details. Houseology will aim to come back to you within 1-2 business days with a price for shipping. Alternatively, please feel free to contact or team by phone on +44 0330 363 0330 or through email at customerservice@houseology.com for more information.

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What If I Need More Information About a Product?

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Houseology has a sales team on hand to help answer any questions you may have about products that are not already shown online. Houseology can often request lifestyle images from their suppliers and obtain additional measurements, where required. You can reach their team by email at customerservice@houseology.com, by phone on +44 0330 363 0330 or on Live Chat. 

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Can I Order Samples?

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Houseology has access to free samples for most of their brands. Please contact customeservice@houseology.com or call one of team on +44 0330 363 0330 to request a sample.

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What Happens If My Goods Arrive Damaged Or Faulty?

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In the event that you receive your order in a faulty or damaged condition, including customised products please contact Houseology within 48 hours by email at customerservice@houseology.com or phone Houseology on +44 0330 363 0330 and they will make the necessary arrangements to collect the damaged/faulty goods. 

Houseology will ask you to email a photograph of the damage and complete a short questionnaire as part of their quality assurance checks. 

Please note it is critical that you keep all the original packaging and repack the item with care. Courier will make the collection, and upon inspection at warehouse, a refund, or replacement sent at our expense, will be arranged.

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Can’t Houseology Collect the Goods From Me?

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That is not a problem – if your return is not furniture, sofas, chairs, mirrors, lighting & rugs (all items for which collection is compulsory) Houseology can still make things easy for you and organise a collection. The cost of this can be charged to your account and will deducted from any refund due. If you would like to proceed with this option, let Houseology know and they will contact you to confirm your courier options and cost of collection.

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I Need to Speak to Someone Regarding My Order. Who Should I Contact?

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Please be sure to check your confirmation email before contacting Houseology, as it will contain details of your order, including an estimated dispatch date. If you require further information, customer service team are on hand to help you with your order during the following times: 

  • Monday to Thursday: 08.30 - 18.00
  • Friday: 08.30 - 16.00
  • Phone: +44 0330 363 0330 
  • Email: customerservice@houseology.com

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Also, you can visit Houseology Official Website to get more helps, faqs and knowledge base.

About Houseology

Houseology is filled with stylish brands, beautiful interior products and all the interior design ideas, inspiration and professional advice you need to help you make informed design decisions.

Born out of an architectural and design practice, Houseology is steeped in genuine professional design heritage which sets us apart from other retailers. With over 150 designer furniture, lighting and home accessory brands, plus a Masterclass brimming with how-to guides, design inspiration and innovative design tools, Houseology brings everything you need to create the home of your dreams right to your fingertips.

We place our customers at the heart of our business. Everything we do from curating product collections to creating inspirational content and constantly price checking our products is done with you in mind. Our team of Houseologists pride themselves on bringing you an unrivalled customer service experience and we are on hand to help at every step of your design journey.