How are My Orders Shipped?

Related FAQ

• Will I Receive a Tracking Number?

  Yes of course! All orders are shipped through USPS and include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships. Please note that the Order Number is not your tracking number and will not work in the tracking sys…

• I Didn't Get 15% Off My Order for Referring a Friend. Why?

  Before you are sent a 15% off code for referring a friend, your friend must place an order using the 10% off coupon code you sent them. Once they do that, a discount code will be sent to you via email to use on a future order.

• Can I Get Use a Discount Code and Take Advantage Of the Free Shipping Over $75 Offer?

  Yes you can! However, the total of the order must be over $75 after the discount has been applied to the order.

• What is Ivory Ella's Return Policy?

  You can return any unworn and unwashed merchandise for up to 45 days from the ship date. Returns made within 45 days of the order ship date will be given a Instant Refund or refunded to the original form of payment. Returns cannot be accepted that are over 45 days old. Ivory El…

• Can Ivory Ella Make a Donation to My Event?

  Ivory Ella loves being able to support causes that their customers are passionate about. Please feel free to send an email to giving@ivoryella.com about your cause/event and someone will get back to you as soon as possible.