How are Refunds Issued?

REI will make every effort to refund the original form of payment for in-store, online and phone purchases.

Related FAQ

  • Does REI Ship Internationally?

    Yes, REI does.

  • How REI Calculate Sales Tax?

    As a national retailer with physical retail stores nationwide, REI is required to charge applicable state and local sales tax on orders shipped to states where REI has a physical presence, which includes distribution centers, operating stores and/or new stores under constructio…

  • How to Contact REI?

    Contact REI : 1-800-426-4840 Monday through Friday, 5 a.m. to 10 p.m. Pacific Time Saturday and Sunday 6 a.m. to 9 p.m. Pacific Time Live Chat Monday through Friday, 5 a.m. to 10 p.m. Pacific Time Saturday and Sunday 6 a.m. to 9 p.m. Pacific Time

  • Does REI Ship to General Delivery Addresses?

    Yes, REI does ship to General Delivery addresses. Here’s how to make sure you get your order when and where you need it:  When entering your shipping address, enter GENERAL DELIVERY on Address line 1. Then on Address Line 2/Company Name, enter any pertinent info like …

  • Does REI Offer Free Shipping?

    There are two ways to get free shipping for your REI purchase. You can have your order shipped to your local store for in-store pickup, or you can get free U.S. Standard shipping on qualifying orders.

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