How Can I Book a Room Using Points & Money Rewards, Premium Room Rewards, Or Room Upgrade Rewards?

For Points & Money Rewards and Premium Room Rewards, reservations can be made online in the U.S. through “Reward Stays” at HiltonHonors.com or by calling 1-800-HHONORS (1-800-446-6677). Neither Points & Money Rewards nor Premium Room Rewards can be booked at the front-desk of a hotel. For Room Upgrade Rewards, you can upgrade your room by changing your reservation online, over the phone, or at the front-desk of some participating hotels.

Related FAQ

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    The Federal Government rate is for those employed by The Federal Government or the US Military. They will be required to show proper identification, Government issued ID or Military Travel Papers upon check-in at the hotel. Please note that the State Government rate for state e…

  • Can I Cancel a Reservation On-line?

    Yes. To cancel a reservation, select the “Reservations” link from the homepage. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation or the last four digits of the credit …

  • Can Www.hilton.com Be Made Faster?

    www.hilton.com may be slow for you for a number of reasons. On Hilton's side your requests are processed very quickly, even with hundreds of thousands of users. Still there may be slight delays during peak use periods. www.hilton.com's speed as you experience it will depend on:…

  • What is the Corporate Rate, No ID Required?

    Hilton's site will display the corporate rate for those business travelers who do not have any type of corporate identification. The corporate rate can offer guests added amenities which are designed to assist the business traveler.

  • Can I Modify an Advanced Purchase/non-refundable Rate?

    No. The price quoted applies to exact date(s)/nights/stay booked. For these reservations, modifications to your reservation (including but not limited to name changes, date changes, etc…) are not permitted. Some exceptions may apply. Call our Advance Purchase Department for det…

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