How Can I Cancel My Order Of Shoes.com?

Contact Shoes.com Customer Service toll-free at 1-888-200-8414, or from outside the U.S. at +1 617 451 2880 as soon as possible after placing your order. Please note that your order can only be cancelled during processing phase. Processing time typically ranges from 1-5 business days. Once the order is shipped, it cannot be cancelled. 

Related FAQ

  • Why Doesn't the Tracking Number Work?

    It may take 24 hours before tracking information appears on the UPS website. For further assistance, contact Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880.

  • Why Can't I Print My Return Label?

    If you are experiencing difficulty printing your return label. Contact Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880. Please note that return labels must be printed within 10 days of being created.

  • How Does Shoes.com Calculate Sales Tax?

    Unless specifically indicated, Shoes.com is the seller of items purchased on their site.  Items sold by Shoes.com are subject to tax when shipped to destinations in: AR, CA, CO, CT, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, NE, NJ, NY, NV, OH, PA, RI, SD, TN, TX, UT, VT, WA …

  • Does Shoes.com Handle Back Orders?

    No. Shoes.com does not handle back orders. If an item is out of stock Shoes.com will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

  • When Does Shoes.com Charge a Credit Card for an Order?

    Shoes.com charges a credit card after verifying the order has shipped.

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