How Can I Change My Account Information?

You can change your account information by clicking on SIGN IN / REGISTER at the top right of the homepage and entering your login information. You can update your.

  • Email address
  • Account name
  • Password
  • Billing / shipping information

All changes will be saved and applied to your future orders.

Related FAQ

  • Are All Dr Martens Covered By a 'For Life' Guarantee?

    No, this only applies to our 'For Life' collection. The guarantee means that when they wear out we will repair or replace them - for life.For Life products come with a guarantee code and will have the For Life stamp on the sole.

  • I Can’t Find My Order In My Order History.

    You may have checked out as a Guest and created an account afterwards. In this case, the order will unfortunately not show in your account. If you have received an order confirmation number -- and provided an email address -- you will receive email updates on the status of your…

  • How Do I Add an Address?

    LOGIN to your account and go to ADDRESS BOOK. You can add a new delivery or billing address at the bottom of the page.To avoid any payment issues, please make sure that your billing address is updated with any changes.

  • Can I Cancel Or Change My Existing Order?

    Please contact Dr. Martens as soon as possible once you realize a change needs to be made. Dr. Martens will make every effort to get you the right product in the correct size. However, as Dr. Martens tries to ship orders as quickly as possible, Dr. Martens may not be able to fa…

  • How Do I Place an Order Using PayPal?

    PayPal is a safe and fast way to pay online and is one of the world's largest internet payment companies. Firstly, you will need to create a PayPal account, which you can do on the PayPal website.PayPal eliminates the need for you to re enter your card details everytime you pur…

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