How Can I Change Or Cancel My Online Order?

If you change your mind shortly after you place your order, you will have an opportunity to log-in and cancel your order. After that, it cannot be cancelled, but it can be returned. If you need help or have any further questions about this, please call the Customer Care team at 1-866-BIG-LOTS (244-5687).

Related FAQ

  • What are the Shipping Options Of Big Lots?

    When ordering items off of the website there are three shipping options:  Economy 5-8 business days Standard 3-7 business days Expedited 1-2 business days The business days are Monday thru Friday, excluding holidays.  Big Lots uses Ground and Express shipping op…

  • Does Big Lots Accept Coupons?

    Big Lots does not accept manufacturer coupons or discounts unless they have been approved by the Big Lots corporate office for in-store and online purchases. 

  • What is the Return Policy for Items Purchased Online?

    Most merchandise purchased on biglots.com can be returned either in-store or by mail. The return must be made on or before the return by date listed on the packing slip. The merchandise must be in its original condition, complete with accessories, packaging and instructions. Me…

  • When is My Credit Card Charged?

    Your credit card is charged once you complete your online order, and Big Lots has processed your shipment.

  • Why Was My Credit Card Charged Multiple Times for One Order?

    Big Lots will charge your credit card when the items in your order have been processed and shipped. If you ordered multiple items, and they were shipped seperately, you might see seperate charges for each item. Big Lots will not charge you more than you authorized during checko…

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