How Can I Change Or Cancel My Order?

No modifications can be made to an order after it is placed. If you wish to cancel your order, you will have 30 minutes to do so from the time the order is placed. After 30 minutes, your order will ship as scheduled. To cancel your order, login to your UGG Account and cancel the order from there. If you are unable to cancel the order under your account, please call or chat for assistance.

Related FAQ

  • My Package is Marked As Delivered, But I Cannot Find It. What Can I Do?

    If your tracking number says the package has been delivered but you are unable to find it, please: Search your property; the package may be hidden.Check with your neighbors.If the package is not located, call us at 1.888.432.8530 for further assistance.

  • Does UGG Offer Repairs?

    UGG does not offer repairs for any damaged products at this time. The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be …

  • How Long Will It Take for My Return to Be Processed?

    All returns are processed in California. Estimated turnaround times can vary based on your location:East Coast 6 to 8 Business DaysMidwest 5 to 7 Business DaysWest Coast 4 to 6 Business DaysYou will receive an email confirmation once your return has been processed.If you used a…

  • Where Can I Use My UGG Gift Card?

    UGG Gift Cards can be used online at https://www.ugg.com/ to purchase any of our products, aside from other Gift Cards. To redeem online provide the Gift Card number and security code in the "payment information" area during checkout.

  • What is Considered a Manufacturer Defect?

    A manufacturer defect applies to defective materials and/or workmanship. Please view the full warranty policy of UGG, provided below:The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items …

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