How Can I Check the Order Status？

It is possible to check the status of your order online by going to MY AREA and entering your email and order number.

Once an order is placed for available items, no changes can be made to that order.
Orders placed separately will be shipped separately.

Related FAQ

  • Can I Pay the Order With Paypal?

    LUISAVIAROMA.COM accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.

  • How Do I Know the Product Availability Of Luisa Via Roma?

    Items featured on the website reflect the actual availability of the item in color and size. The website is linked to all the holdings of LUISA VIA ROMA S.p.A. including warehouses and stores.As an authorized retailer of all brands present on the website, LUISAVIAROMA.COM guara…

  • What is the Order Processing Policy Of Luisa Via Roma?

    LUISA VIA ROMA S.p.A. reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.Once an order is placed for available items, no changes can be made to that order.Orders placed separately will be s…

  • What is the Shipment Tracking Of Luisa Via Roma？

    When the order is shipped, Clients receive an email from LUISAVIAROMA.COM specifying the tracking number and a direct link to monitor the shipment status.In the event of delays in Customs, Clients will be notified directly by the courier and/or LUISAVIAROMA.COM.

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