How Can I Check the Status Of My Orders?

Select Order Status at top of page. You will be taken to the Order Status page. To verify your identity in order to gain access to your order status you can enter your Order ID and the phone number used to place your last order. Click the 'View Order Status' button and Jewelry Television® will provide you with the latest update on your order.

Related FAQ

  • What are Your Payment Options?

    Jewelry Television® currently accepts Visa, MasterCard, Discover, and American Express (and the debit cards backed by any of the previously mentioned companies), as well as PayPal and our own private-label retail credit card, Jewelry Television® Preferred Account.

  • What is “Waiting to Ship”?

    The “Waiting to Ship” status indicates that your order is being packaged and prepared for shipping. An order cannot be cancelled once it has reached this stage.

  • Why Haven’t I Received My Order?

    If you have still not received your item 10 days past the ship date, please contact the Customer Experience Team at (800) 550-8393. They will investigate and begin the claim process for you.When you receive the claim form, please sign it and return it to us. The claim form is a…

  • Does JTV offer a Satisfaction Guarantee?

    JTV at Jewelry Television® want you to be completely satisfied with your purchase. If you're not, send it back in its as-shipped condition within 30 days of receipt. Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. For your…

  • Why is My Order On “Unable to Authorize”?

    An order is placed on “UA” status when JTV is unable to obtain authorization from your credit card provider. For assistance, please contact  Consumer Protection department at (800) 931-7001. Once the authorization is obtained, your order will be released for processing.

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