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Related FAQ

• Will I Be Refunded the Full Value Of My Order?

  If the item is returned in perfect condition within 14 days of receiving the RAN (Return Authorisation Number),you will be refunded the full price at purchase. You need to request the RAN number within 14 days of receiving the delivery. Boutique 1 does not refund the cost of de…

• Can I Cancel/amend My Order Once It's Been Placed?

  Customers can cancel their order up until they get their email of dispatch and tracking number. To cancel an order simply click the button next to the order in the My Orders section and select cancel. In the notes box you can tell Boutique 1 the reason for your cancellation. Yo…

• How Can I Reserve an Item?

  You can reserve an item online by clicking the ‘reserve in store’ button located next to the ‘add to wish list’ button on the product page. You can cancel or view a reservation by visiting the My Appointments and Reservations section on the left-hand side of the My Account page…

• How Much Duties and Taxes Will I Have to Pay on Boutique 1?

  Only if your delivery is being shipped to outside the UK, US, EU, UAE and GCC you will incur extra duties and taxes. Items being delivered to countries within the UK, US, EU, UAE and GCC will not incur any taxes or duties, the price is inclusive of all taxes that are paid by Bo…

• Why Can I Not Reserve an Item?

  It is most likely that the item you are trying to reserve is not stocked in your preferred store so cannot be reserved. If the reserved button is greyed out then the item is not available for reservation. You will be asked to sign into or create an account in order to complete …