How Can I Know My Order Status?

The easiest way to check the status of your order is by using the Order Status page. There you can check the latest status of an order by simply entering your Order ID number and associated billing zip code for the order you wish to track. You may also take advantage of tracking all of your recent orders by becoming a registered user and using the Order History feature when you sign in to your account page.

You will also receive emails that will keep you up to date on the status of your order. These emails will be sent to the email address provided during checkout..

Related FAQ

  • How Much is the Sales Tax Of Big 5 Sporting Goods?

    In accordance with applicable law, Big 5 Sporting Goods collects applicable sales tax (if any) on orders shipped to addresses in AZ, CA, CO, ID, NM, NV, OK, OR, TX, UT, WA, or WY.Sales tax is not collected on the purchase of gift cards. In-store purchases using a gift card as p…

  • Does Big 5 Sporting Goods Offers International Shipping?

    Big 5 Sporting Goods does not ship to international addresses, international freight forwarders, APO, FPO, or territories.

  • What is the Customer Cancellations Policy Of Big 5 Sporting Goods?

    If you wish to cancel an order that has not been processed yet, then please contact our customer service department at (800) 898-2994. If your order has not been processed, then a customer service representative may cancel it for you, in which event we will send you an email co…

  • What Payment Options Can I Choose to Pay at Big 5 Sporting Goods?

    Online purchases can be made using any valid U.S. issued Visa, MasterCard, Discover, JCB, or American Express credit card. Debit cards may be accepted if they function as one of our accepted credit cards. PayPal and Visa Checkout accounts linked to a valid U.S. billing address …

  • What is the Shipping Timeline?

    Items listed as "In Stock" are typically expected to ship within 1-2 business days (not including weekends or holidays) of processing your order. Thus, weekends, holidays, special promotions, and other factors may delay shipment of some orders.

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