How Can I Know the Status Of My Order?

You can check the status of your order including the real-time preparation information from the “order history” of your account on our website. Pandahall's customer services representatives will also keep you updated with the status of your order by sending you emails. 

Related FAQ

  • Can I Purchase the Goods In Mixed Colors Or Sizes?

    There are two cases:Available: Pandahall have Mixed Products zone where the items are mixed by color or shape. You can pick out what you like.     Unavailable: For example, "I would like to buy 20 strands of 4mm round cat's eye beads. Can I purchase 5 strand…

  • How Do I Save On Shipping?

    Due to the high price of international shipping, Pandahall suggest customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized. If you can wait a little longer, please choose the standard shipping method like Surface, it will…

  • How to Make a Payment for My Order Via Credit Card?

    There are two ways to pay by credit card.Through the site of Pandahall.Though PayPal.

  • What's the Return Policy Of Pandahall?

    (1) Defective Products. Pandahall will accept returns on website purchases within 30 days after delivery arrival. All defective products can be returned for refund or replacement, Pandahall also will be responsible for the return shipping cost and shipping cost (from China to c…

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