How Can I Make a Change Or Cancel My Order At Ethel M Chocolates?

Ethel M Chocolates has designed their shipping process to ship orders as quickly and accurately as possible to your specified location. To make a change or cancel your order, please contact customer service at 800.471.0352 within 24-hours of placing your order. Once your order begins to process or has been shipped, Ethel M Chocolates is unable to cancel or make changes.

Related FAQ

  • What Forms Of Payment are Accepted for Online Purchases?

    For your convenience, Ethel M Chocolates accepts Visa, MasterCard, American Express, and Discover Cards for online purchases. 

  • Will Ethel M Chocolates Confirm My Online Order?

    If you provide your email address when placing your order, Ethel M Chocolates will send you a confirmation email within 24 hours that will include your order details including your order number. Please retain this email for future use should you need to contact customer service…

  • What is a Promotional Code?

    Promotional codes or coupon codes are codes that provide discounts or special offers when you type the code into your shopping basket. The following rules apply to promotional code offers from Ethel M Chocolates.  Each offer is valid for a limited time only and expires on …

  • Do Ethel M Chocolates Contain Allergens?

    Ethel M Chocolate products may contain peanuts, tree nuts, milk, eggs, wheat or soy. Although we realize that this may disappoint some of their customers who suffer from food allergies, the safety and well being of all customers is our top priority.  Ethel M Chocolates enc…

  • How Long Will It Take to Process My Order?

    Most orders from Ethel M Chocolates process within 3 business days, depending on your product selection. Due to the perishable nature of our gourmet candy, Ethel M processes orders for shipment Monday through Wednesday. This insures that packages have shorter transit time, thus…

Hot Promotions From Ethel M Chocolates

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