How Can I Pay for My Orders?

Related FAQ

• I’ve Missed a Promotion Campaign for a Recent Order I Placed. Can I Still Enjoy the Offer?

  Please let Casetify know by email at hello@casetify.com, Casetify would wish to know the order number of yours and also the discount code / offer that you are after. Casetify will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. Caset…

• I’ve Placed an Order, But It Says "on Hold" When I Check Its Status. What’s Wrong?

  Your order was found to be incomplete because a Backplate was checkout in the order but no previous purchase record of Metaluxe / Bezel Bold could be found from your account.Your shipping address has no street number or suite number, or potentially incomplete.The photo(s) used …

• Is Casetify Phone Cases Hard Or Soft?

  Casetify cases are made of polycarbonate with a fixed shape and is a hard material, and not a soft rubber or silicon. Please visit here for more specs!

• I Paid With My Credit / Debit Card, But Why Did I Get an Email From Paypal for Confirmation?

  Casetify uses the PayPal platform, so even if you used your credit / debit card, you’ll receive a confirmation from the PayPal team. Doesn’t seem right? Email Casetify at hello@casetify.com.

• How Can I Make Changes to My Order?

  Simply email us at hello@casetify.com within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, pl…