How Can I Reach Customer Service If I Have Trouble Placing an Order?

You can contact customer service toll free at 1-877-838-6437 from Monday through Friday 9:00am to 5:00pm PST. Etnies can also be reached by email at onlinestore@etnies.com. If you do email Etnies, please make sure to provide us and exact list of the items you are trying to order and where you are trying to ship to. This will help Etnies resolve your issues quicker.

Related FAQ

  • Will I Have to Pay Duties and Taxes On My Order?

    YES, the customer is responsible to pay for the duties and taxes during the checkout of your online order on etnies.com. Duties and taxes are calculated by BorderGuru during the checkout process of etnies.com. Duties and taxes must be paid at the time of checkout.

  • Can I Change Or Cancel an Order At Etnies.com?

    Unfortunately, once an order is submitted it is immediately transmitted to an automated processing system. This provides the fastest method for receiving your order. As such, order cancellations and modifications are not possible, even if the order has not shipped. Customer ser…

  • Does Etnies Has Different Width Shoes?

    Etnies only manufactures medium width shoes, you may try going up a half size to get a slightly wider fit. 

  • How Long Will It Take to Get My International Order?

    Once your order is shipped out, you will receive an order confirmation from etnies.com with the tracking information. Once you click the tracking it will take you to BorderGuru’s website with shipment details. Orders are estimated to arrive within 7-14 business days. Etnies doe…

  • Can I Ship My International Order to a P.O. Box?

    Unfortunately, Etnies cannot ship your international order to a P.O. Box.

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