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Related FAQ

• Does Kérastase Test On Animals?

  Kerastase is happy to confirm that the L'Oréal group of companies, which includes Lancôme, Redken, Garnier, Ralph Lauren, Giorgio Armani, Biotherm, Kérastase, and Vichy, as well as L'Oréal, has carried out no animal testing since 1989 on the entire range of its products. This d…

• Are Kérastase Products Hypo-allergenic?

  Kérastase does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please contact Kerastase or the L'Oréal Consumer Affairs department at 877-748-8357 to determine if a product is suitable for use.

• What is Your Exchange and Return Policy?

  If you are unsatisfied with a product, you may exchange or return it within 30 days of purchase with your original receipt. Kerastase cannot accept returns on overly used products. Shipping and handling are not included in refunds.

• Does Kerastase Ship Internationally?

  Currently, Kérastase ships to the contiguous 48 U.S. states, plus Alaska and Hawaii as well as U.S. territories (such as Puerto Rico and Guam). Shipments to international destinations is not available. In order to make purchases at Kérastase, you must have both a shipping addre…

• I Noticed Kérastase is Sold At My Local Drugstore. Is This Okay to Buy?

  Diverted products can be counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. Contaminated or counterfeit products could cause irritation or even infection. If you buy products in a supermarket, drugstore or any other outlet other than this websi…