How Can I Track My DermStore Order?

DermStore will provide tracking information in your shipment confirmation email that is sent out once your item has been shipped. You can also view this information online in your account under "Track an Order" or on the Order Status Page.

Related FAQ

  • What is a Promo Code and How Do I Get One?

    Promo codes work the same way as online coupons. Dermstore account holders that sign up for a free account regularly receive emails with discounts and promotional specials. If you would like to receive Dermstore emails, please sign up for a free account and you will be added to…

  • Can I Use a Freight Forwarding to Ship My Package?

    Dermstore doesn't ship to freight forwarders or addresses outside the United States. DermStore will reserve the right to cancel all orders shipping to a freight forwarder.

  • I Didn't Receive a Full Refund On My Return. Why?

    At Dermstore they work hard to get you your money fast, however in order to get returns processed quickly Dermstore does charge fees for packages that slow Dermstore down. There is a $15 service charge for refused packages. Also, shipping is non-refundable.

  • Why Isn't My Promo Code Working?

    Promo codes can be specific to dates, products or minimum total amount. All promotional offers, emails and sales, including the Favorites 10% off discount cannot be combined with any other offer and excludes all sale items. If you are experiencing an error with your promo code …

  • If I Place an Order With Multiple Payment Types How Will I Be Refunded?

    If a gift card or store credit was used for a purchase with a credit card, and an item is returned, the amount paid with store credit or a gift card will be refunded first. If there is an additional balance due, it will be returned to the secondary form of payment.

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