How Can I Track My Return Or Exchange?

Related FAQ

• Does UGG Offer Repairs?

  UGG does not offer repairs for any damaged products at this time. The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be …

• How Can I Change Or Cancel My Order?

  No modifications can be made to an order after it is placed. If you wish to cancel your order, you will have 30 minutes to do so from the time the order is placed. After 30 minutes, your order will ship as scheduled. To cancel your order, login to your UGG Account and cancel th…

• What's the UGG'S Returns Policy?

  To be eligible for return, your product must meet the following criteria:  Be an authentic UGG® product Purchased within the last 30 days Be in a new and unused condition If your product does not meet all of the above criteria, it may still be eligible for return und…

• How Can I Sign Up for the Mailing List?

  To sign up for the virtual newsletter of UGG, please scroll down to the bottom of the page and click on "Create an Account" under "be the first to know." Once you have signed up for the mailing list you will be emailed alerts about new product releases and sales.

• How Long Will It Take for My Return to Be Processed?

  All returns are processed in California. Estimated turnaround times can vary based on your location:East Coast 6 to 8 Business DaysMidwest 5 to 7 Business DaysWest Coast 4 to 6 Business DaysYou will receive an email confirmation once your return has been processed.If you used a…