How Can I Track My Order?

You may track your order by logging in to your online account. You may also call the customer service department at 800-465-5387; one of the courteous representatives will be able to assist you in locating your order.

Related FAQ

  • What is the Best Way to Store My Cartridges?

    Ideally, your cartridges should be stored in an upright position at room temperature. During shipment, cartridges may be placed in various positions and this can cause the ink to settle at the opposite end of the cartridge, which may result in printing issues. For optimal perfo…

  • Why Have I Not Received My Order?

    All orders ship from Long Beach, California. Most packages that are shipped to an address within the contiguous US are delivered within 3-5 business days. Orders that are shipped outside of the contiguous US may take longer to be delivered. There is also the rare possibility th…

  • How Many Times Can I Refill My Inkjet Cartridges?

    The amount of times a cartridge can be refilled depends, in part, on the care taken during the refill process and its storage condition, as well as the state of the inkjet print head. Until the print head wears out you can continue to recycle your empty cartridges. Generally, y…

  • What is the Shelf Life Of Compatible Brand Ink Cartridges?

    Compatible, third-party print cartridges have a three-year shelf life.

  • How Should I Handle My Cartridge?

    Never touch the electronic print head with any abrasive material. Use care when setting your cartridges down and do not place the print head in contact with any surface besides the designated contact points in the appropriate printer slot.

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