How Can I View My Order Status Or Track My Order?

There are two easy ways to get your order details online by visiting Track Order.

  • Check Order to view the status details of a single order by entering your order number, e-mail and billing zip code.  
  • Sign in to your account to review the complete details of all your Charlotte Russe orders.

Charlotte Russe will send order confirmation e-mails within 30 minutes of placement and shipment confirmation e-mails daily. If you didn't receive an order or shipping confirmation please double check your email spam/junk folder or use the online methods above.

To ensure you receive all your important e-mails from Charlotte Russe, please add shop.charlotterusse.com as a trusted website domain in your spam filter.

Related FAQ

  • Where Does Charlotte Russe Ship To?

    Charlotte Russe ships to all 50 United States, Military (AA, AE, AP) addresses, Puerto Rico, Guam, U.S. Virgin Islands and Canada.  Prices listed on the website are in US dollars and will be charged in US dollars for all orders placed. 

  • How Do I Add Gift Wrap to My Order?

    During checkout, select "Add Gift Wrap and a Gift Message". Type a personalized note for the gift. Click "SAVE" once finished. The charge will be added to your order total.

  • What Types Of Payments Does Charlotte Russe Accept?

    Charlotte Russe accepts a wide range of credit and debit payment types including:  American Express, Discover, JCB, MasterCard, and Visa Charlotte Russe Gift Cards and E-Gift Cards PayPal and PayPal Credit Apple and Android Pay Charlotte Russe does not accept: Checks,…

  • What Should I Do If I Think My Package is Lost?

    Charlotte Russe is not responsible for lost or stolen packages. However if your tracking number shows delivery, here are some tips:  If delivery was by USPS or Canada Post, contact your local Post Office to ask for carrier assistance where the package may have been left&nb…

  • Does Charlotte Russe Do Price Matches Or Adjustments?

    Charlotte Russe is committed to offering you affordable value prices on a daily basis. Charlotte Russe is sorry they do not honor price matches or adjustments for online purchases.

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