How Come My Package Shows Delivered But I Have Not Received It?

Related FAQ

• Why Was My Package Returned?

  There are multiple reasons that your package might have been returned.Incorrect or incomplete addressInvalid phone number or customer unavailableWrong zip codePlease contact the shipping company for more information or you may submit a ticket so that we may assist you better.

• Why It Says Refund When I Didn't Want a Refund On My Items?

  As you know, Romwe is a large on-line shop, which has a large number of orders every day.The warehouse staff process those parcels one by one in chronological order.When you place an order, it may show that one item is still in stock. But in fact, the item was pre-ordered by ot…

• How to Update My Email Address?

  Customers can't update the email address.Please use effective email address to log in Romwe site.If you used wrong email address, please remember your order number so that we can help you.Then please use effective email address after you receive the old order.

• Why Hasn't My Shipping Information Been Updated?

  After Romwe ships the package to you, the shipping information will be updated after it arrives at the next sorting center which may take a few days. Then you can log in your account and find "My orders" to check the order status and track.

• How Could I Cancel My Cod Order?

  You can cancel the order yourself from 10 minutes to 6 hours after confirmation. If failed, it means the order has been processed for shipping. In this case please contact customer service to try canceling the order