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Related FAQ

• Can I Modify My Order After I Place It?

  ProFlowers does not allow orders to be changed or cancelled within 48 hours of the requested delivery date, or within the seven days prior to Thanksgiving, Christmas, Valentine's Day or Mother's Day, due to extremely high order volume during these times.

• How Will My Flowers Be Delivered?

  In order to guarantee at least seven days of freshness, flowers are shipped from the field, directly to your recipient's door. Blooms are also wrapped and shipped in a specially designed box to ensure long-lasting freshness.The box will also contain flower food, care tips and y…

• How Will I Know That My Order Was Placed?

  Once you place your order, you'll receive an email confirmation containing your order number within a few hours. We'll also let you know when your gift ships and when it's delivered.

• How Do I Change My Email Address Or Password?

  Go to Your Account under Your Profile, click on Change E-Mail Address or Change Password. You can also click on Forgot your Password? in the login screen.

• What If I'm Not Satisfied?

  ProFlowers guarantees your money back if your flowers, plants or any other preserved items do not last at least seven days. Potted plants have an extended guarantee of 14 days.If for any reason you are not satisfied with the freshness of your flowers, please call or email and P…