How Do I Cancel an Order In Newfrog?

Cancel an unpaid order:
To cancel an unpaid order, simply log into your account, go to “My Orders” and cancel the unnecessary order by clicking the “Cancel Order” button.

Cancel a paid order:
You can cancel it before the order status changes to “Processing.”

Log into your account and send a message or find "Online Chat" if it is urgent, we will make arrangements as soon as possible. Please note that once the order is shipped out, it is unable to be canceled. You can wait to see if you like it or not, if you find that you are still not satisfied with the item, please refer to the instructions found under the category “Return”.

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