How Do I Cancel My Existing Order?

You can call the customer services representatives or send an email at support@herbspro.com regarding the cancellation of your existing order. Please note that they can only cancle orders which are NOT yet shipped.

Related FAQ

  • Can I Make Some Changes On My Existing Order?

    Yes, you can call the customer services representatives or send an email at support@herbspro.com regarding the changes you would like to make to your existing order. Please note that the changes can be made before your order has been shipped.

  • Does Herbspro Ship to P.O.boxes?

    Yes, HerbsPro does ship to P.O. Box. You can place the order online or on phone. Orders to PO Box addresses are shipped only by USPS.

  • Can I Pick Up My Order As I Stay Nearby to Herbspro's Store?

    Sure, you can always contact the customer services representatives and inform them that you want to pick up the order. In that case, once the order is ready, instead of shipping it out, Herbspro will give you a call and you can come to the their store to pick up the order.

  • When I Track My Order, the Order Shows As Hold. Why is My Order On Hold?

    In some cases, when the billing addresses do not match, the order can go on Hold pending verification by one of the customer service representatives.Orders also go on Hold automatically for International Customers, as International Customers ordering for the first time will nee…

  • Does HerbsPro Charge Sales Tax?

    Herbspro only charge tax for customers in California. Click here to see important sales and use tax information regarding the tax you may owe directly to the state of your residence if you are located in Oklahoma, Vermont or Kentucky.

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