If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world. For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every pr…
There are three reasons why your order was partially shipped Tomtop has different warehouses, Tomtop will not combine them together and will ship from the correct warehouse separately.
The items are overweight and need to ship in different packages.
The item is out of prod…
You can follow your order both during processing and after it has left warehouse Processing: You can check the status in "My Orders" page in your TOMTOP account.
Shipped: Once your order is shipped, you will receive an email from Tomtop. In this email, there is the trackin…
Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact Tomtop via Live Chat or email to wholesale@tomtop.com.