Shipping address for your order can only be changed prior to your seller shipping your package. After your package has been shipped, the shipping address cannot be changed.
In order to ensure the security of refunds, DHGate must return the money to the same account which you used to pay for the order. If you'd like change the refund account, DHGate can only deposit the refund to your DHpay account. DHGate has no access to change to your assigned a…
Even though DHgate Buyer Protection is free for all buyers, the following costs are not covered:
Currency conversion fees charged by your credit card issuer. Credit card transaction fees.
Floating exchange rates.
Please contact your issuing bank for further informati…
If you'd like to deposit the refund to your DHpay account, you need to fill a document named Letter of Commitment which is needed by our financial department.
If you do not want the goods on your own reason, you need to pay the returning shipping cost and sending postage, and when seller received the goods DHGate will refund you.
There are two key factors that will decide when you will receive your items. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product cat…