How Do I Change Quantities Or Cancel an Item In My Order in J.R. Dunn Jewelers?

Click the "My Account / Order Status" link at the top right hand side of the site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable, contact us to change.

Related FAQ

  • What My Payment Choices Should I Choose?

    International orders require pre-payment. During the checkout process you may choose any of current payment options and continue to place your order. There are also layaway plans you may discuss with our Customer Service Representatives. Please note that J.R. Dunn Jewelers will…

  • An Item is Missing From My Shipment.

    JR Dunn uses surveillance tape to monitor the shipping process in order to review that each order is packaged correctly. Please make sure to hold onto the packaging you received as an insurance investigator from the shipping service will visit you to review the received materia…

  • My Order Never Arrived. What Should I Do?

    Click the "My Account / Order Status" link at the top right hand side of the site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packa…

  • Do I Have to Pay Sales Tax On My Order?

    J.R.Dunn Jewelers, as an online retailer, is not required to collect sales taxes on internet sales into states where we do not have a physical presence. Since J.R. Dunn Jewelers is located in Florida, sales made and shipped to clients in our state are subject to 6% sales tax.Fo…

  • When Will My Order Ship From J.R. Dunn Jewelers?

    Most in-stock items ship in 2-7 business days. Please check with J.R. Dunn Jewelers by phone and have your order number ready to verify that the items you wish to purchase are in stock. The time required to ship Back-ordered or made-to-order items varies according to the manufa…

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